Sub 13 Reviews Summary

Atmosphere & Venue

Pros:

• "Very nice garden with heaters :)"
• "Perfect place for quick drinks or spending the night."
• "Great cocktail bar. Situated underground in converted cellars, the place is a network of dark, intimate rooms."
• "The outdoor area is absolutely fantastic, especially at night. Decorated marvellously, with superb lighting and a warm heater."
• "The bar is lovely and has great outside seating with umbrellas and cover for rainy days."
• "SUB 13, a small, classy bar with nice artist deco with an exclusive atmosphere and Londony sort of feel, I felt right at home."
• "The bar is lovely too. Lots of different areas and had a great outside bit."

Cons:

• "Limited space, poor cocktails, for what is supposed to be described as a 'classy' bar!"
• "Club/dancing area downstairs is quite small."
• "So not much atmosphere if you don't like his music or create your own."
• "The 'club' area is tiny. The garden space is nice enough, but nothing special."
• "Firstly, really sticky floors getting to the back bar."
• "Social distancing a joke - very nightclub vibe - large groups of people moving around, mingling, no masks worn by most when circulating."
• "If you're concerned about social distancing, Sub 13 isn't the place for you."

Service & Staff

Pros:

• "The waitress was attentive, friendly and engaging."
• "The wait staff were super friendly and the cocktails were really good."
• "Staff are fabulous, guys @ the bar v friendly, service excellent!"
• "The lovely Beth made sure we were looked after all evening, she was super friendly and matched our excitable energy."
• "Alfie was so professional, very proactive. He made our night fun and enjoyable."
• "The service was brilliant, our cocktail maker Louis was very knowledgable and had the whole group laughing throughout."
• "All the staff were helpful and friendly."

Cons:

• "Appalling! Booked a table for seven with a package many many weeks before and as soon as we arrive the table has been given to somebody else."
• "All other staff were uninterested and inconsiderate."
• "When we spoke to the manager Leo, nothing but argumentative and horrible to deal with!"
• "This unprofessional individual needs to be managed by senior management."
• "What a horrendous place. Expensive drinks and rude and useless staff."
• "The night was completely ruined by their lack of customer service, zero attentiveness and ignorance!"
• "Horrible and dismissive manager with the biggest superiority complex."

Drinks & Pricing

Pros:

• "The cocktails are super good and there's a large range of them."
• "Their cocktails are very tasty and reasonably priced especially with their 2-4-1 offer."
• "The selection of drinks and cocktails is just phenomenal. Really, really good cocktails."
• "Amazing cocktails and they’re 241 so it makes it a little more affordable."
• "Cocktails are delicious."
• "Cocktails were great and staff were very friendly and attentive 5 star for that."
• "We were all able to make our own cocktail rather than having to decide on the same ones together."

Cons:

• "We were also charged 10% per drink for service which meant you paid an extra £1.50/£2 Per drink."
• "To top it all off, each of us had to pay £5 entry (in cash...) despite booking a table in advance and being a large group of 16 that would spend well."
• "What a waste of time and money, cocktails may as well be mocktails, staff insisted on using app where they add on a tip which says is optional but you cannot take it off."
• "Got let down by the worst Pina Colada ever."
• "As if the drinks weren't expensive enough, there was a service charge on every transaction- £5 on every order- taken every time a drink was requested."
• "Instead of £13.50 for two cocktails, we were charged £15.20 each."
• "Really disappointed with the service. Went there for their 2 for 1 cocktails but we were charged 12.5% service charge without being informed during payment."