Address: Hale, Milnthorpe, LA7 7FE, United Kingdom
Phone: +441539563027
Rating: 4.6
based on 129 reviews.
Staff and Service
Pros:
"Staff were friendly and knowledgeable, welfare was clearly a high priority."
"Very well maintained, brilliant staff that are very friendly and very helpful."
"Staff are fabulous, friendly and very knowledgeable!"
"Extremely nice staff that go the extra mile to make it a special day for you."
"All staff were very friendly and excellent with the kids."
"Found the staff as a whole very friendly and enthusiastic and I got a real insight into the important conservation work done here."
"The keepers are fabulous, friendly and informative."
Cons:
"The customer service in the reception / cafe however left a whole lot to be desired."
"The staff didn't seem very knowledgeable."
"Kitchen looked dirty from behind the counter, people could get food poisoning.... Don't eat here."
"Very rude, grumpy staff who clearly can't cope with two orders at a time!"
"I suggest this member of staff would be better suited to something where she doesn't meet Humans."
Animal Welfare and Enclosures
Pros:
"Lots of different species to see, some very rare, and all look very well cared for."
"The animals seem well looked after."
"The park isn't very big but all the animals are very well cared for and the cages look very clean."
"The zoo is well maintained and the animals all looked content."
"The level of care for all the animals is lovely to see, stimulation and feeding, all animals look healthy and happy."
"Animals look happy, fantastic array of animals & birds and they have great enclosures."
"The animals were all kept in wonderful spacious environments with plenty of enrichment."
Cons:
"Cages are tiny and any animals you can see look bored."
"In enclosures are very small and the small amount of animals they had a lot of them were pacing up and down."
"The snow leopards were kept in a very small enclosure and I felt so sorry for them as I did for all the other animals."
"The only major downsides were some of the enclosures here, especially the Snow leopards...not the correct environment or size."
"The leaf cutter ant display makes me sad when they get stuck in the water..."
Value for Money
Pros:
"Cost us £36 to go in and eat in the cafe... to see some beautiful animals and see the look on my kids face is worth the money .... it is a cheap family day out."
"The café was brilliant; it was reasonably priced and was good hot food so consider eating here to support the zoo."
"The entry price was reasonable and we had a great day there."
"Fair price to enter."
"Food and drinks available again a fair price and loads of choice."
"Even the entry for the zoo was very good £9.95 for an adult."
"Entry is very reasonable for what there is to see."
Cons:
"The wildlife oasis is ok but overpriced...there is a butterfly area, with leaf cutting ants."
"It cost nearly £20 for 2 of us to go round and you could do it in half an hour tops. Plus the food prices seem extortionate."
"A big disappointment certainly not worth the money."
"However, the food behind the counter on display and that served is absolutely disgusting."
"Listen, the cafe is shockingly overpriced... but it's a CHARITY and the money goes into keeping the attraction open."
"It was a little bit pricey, but there were a few smaller, less expensive items there, too."
Facilities and Accessibility
Pros:
"Loved the place. It was just the right size for me to get around."
"Small enough that people with mobility issues can get round and plenty of benches to rest."
"It feels so much more open and inviting, there are regular hand sanitizers, and the one way system makes it nicely organised."
"Access for the disabled very good."
"Safe environment with lots of measures in place under current restrictions."
"Great indoor area as well as outdoor."
"Plenty of picnic benches so you can take your own food."
Cons:
"Each glass fronted cage with snakes or whatever where in side had lights shining on them so you can’t seen the animal that was there any way."
"Observation passageways steamed up, so visibility was difficult."
"Just a warning to wheelchair users: yes, the Oasis is all on one level, but the paths around the outside attractions are pretty bumpy."
"The place feels pretty run down too; some of the educational displays are looking very dated, there's smashed glass on some of the holding tanks and the place just felt a bit 'tatty'."
"The carpark is maybe a bit too small so when it got busy it was a bit tight."
"The place is a bit run down. Requires a spruce up."
"I was completely disgusted with the lack of hygiene."
Experiences and Activities
Pros:
"You walk into the small aquarium which has unusual fish, then you walk through to the best section, butterfly's, bird's and bat's flying around you, I could of spent all day here."
"The money encounter was great. Very informative, and it was great to be up close with them."
"For an additional £15 each you can be part of the feeding, feed either the meerkats, monkeys or lemurs, or all of them."
"Paid for the Lemur experience and wow did we get our money's worth."
"Knowledgeable and friendly staff give talks and let you hold some of the animals."
"It is well planned out and offered a lot of extra experiences to have with the animals, for extra price."
"Lots of animal experience options which we choose to meet the Monkeys, Lemurs & Meerkats, we got to feed them and get up close with them."
Cons:
"The inside of the park was OK, until the lady doing the critters talk drop 3 of the animals."
"Let's just say the butterfly room was slightly traumatic."
"Worst place I have ever been. Absolute waste of time and money."
"No point in complaining to anyone as the till staff are just kids fresh out of school/college and no chance of getting a refund."
"Although I do highly recommend looking the experiences on one of the coupon websites as it will be cheaper."