The Ridgeway Tavern Reviews Summary

Staff and Service

Pros:

• "The staff and manager are very friendly and helpful nothing is too much trouble."
• "Service here is first class, and quick."
• "Ria was amazing, she was very calm and very efficient under extreme pressure."
• "Staff were amazing. Chris (fantastic), Toby (fantastic) Ciara (fantastic) as well as the rest of the staff."
• "Staff are friendly and courteous."
• "Staff are polite, friendly and always have a smile for the customers."
• "The staff and the atmosphere was brilliant."

Cons:

• "Service was friendly and overall the food was good but my 'upgraded' sirloin steak was awful - completely undercooked (which they did fix) and full of fat and gristle."
• "Try to avoid busy times, either after work or between 8 to 9pm as service can be slower and less efficient then."
• "No apology and staff rude. Manager just shoved refund in hand and turned away."
• "Customer service especially from the manager was awful."
• "Staff is new and don't have a clue about their own menu."
• "Service was exceptionally poor had to wait 1 1/2 hours for food."
• "Service very slow & starters all arrived at different times."

Food Quality

Pros:

• "I had ham egg and chips with some cheesy garlic bread and was delicious!"
• "The food was plentiful and tasty and went down well with the family and friends that attended."
• "The hollandaise sauce was tasty eggs and ham good."
• "The food is outstanding."
• "The food was very good and not too long a wait."
• "The quality of food and drinks is great."
• "The food was great. The steaks were cooked to perfection."

Cons:

• "The food wasn't great, the boiled potatoes were large, undercooked and too hard to eat and the salad was old with brown bits."
• "Food isn't bad but not great either, can be pricey for what is offered."
• "The beyond burger was overcooked burnt and not edible."
• "The chicken I had was the cheapest horrible tasting I've ever had."
• "Food was horrible and just about edible."
• "Honestly the food was abysmal, chips were dry and soggy like they’d been left soaked in oil before being cooked, our well done stake wasn’t even edible."
• "Food was horrible and just about edible, luckily it was cheap enough."

Ambiance and Decor

Pros:

• "The atmosphere is good the pub is very clean and tidy."
• "Nicely decorated, has a cosy feel to it."
• "Great atmosphere, great selection of drinks and the summer lightening Ale is in good condition!"
• "The decor is currently in warm tones with neutrals, carpeted with comfortable padded chairs, an eclectic interior design scheme and lots of objects d'art like vases, books and pictures to maintain interest."
• "Lovely detailed pub with real fireplace."
• "The place was decorated nicely for Christmas."
• "Lovely cosy and classy pub with real log fires and an outdoor dining area."

Cons:

• "Despite having open fires, was still freezing cold."
• "The pub itself is cosy but I do feel the decor needs updating That said, it is still a cosy location."
• "Looks like a rubbish tip, with metal plates Sticking out of the floor, two people tripped in 5 minutes."
• "Heating didn't seem to be working properly: I wasn't the only one who felt cold."
• "The wallpaper where we were placed was torn and tatty; we had to ask the waitress to clean our tables."
• "Can stop for a pint after a long walk... beyond that I can't see its purpose. A dire urban exterior balanced only by a 90's time warp interior."
• "This place is filthy. The chairs, the carpet, the glasses, the cutlery."

Value and Pricing

Pros:

• "In terms of value for money I have no complaints."
• "Very reasonable prices and friendly staff."
• "A pint of London Pride for less than £3 is difficult to find nowadays so if you don’t mind any of the previous it’s not that bad."
• "Offers cheap pub food deals so you get for what you pay for."
• "Good selection of food at inexpensive prices."
• "Kids meals around £5 for 2 courses, adults around £9 for 2 courses on the set menu."
• "Food & drinks well priced and delicious food."

Cons:

• "The food is cheap in all senses."
• "Drinks are on the pricey side, depending on what you get."
• "Most off putting having to pay to park."
• "Do you really want to pay good money for something that tastes like microwave food?"
• "Food is really bad. The chief really needs to do a course in how to boil potatoes, undercooked and rock hard."
• "But the food was awful, mushroom starters and roast potatoes were overdone, the veggie Wellington was awful as was the Haloumi Burger."
• "Looks like a rubbish tip... and the food is just getting worse and worse."

Additional Services

Pros:

• "Psychic nights are held here once a month for those that are interested."
• "They sometimes have live singers and other entertainment which can be either buzzing or a little hit and miss."
• "They also hold a Psychic fair evening on 2nd Tuesday of each month for everyone if you fancy a personal reading."
• "Car park is free to guest so remember to input your vehicle registration."
• "Outside seating is available as is car parking."
• "The pub is dog friendly and offers free treats and water bowls, and for a non doggie person like me, I don't find any of the dogs intrusive or bothersome."
• "The main reason for my five stars which is not to everyone’s liking, is that they take dogs and even have a dog treat selection area."

Cons:

• "Music was too loud so we had to leave early."
• "Parking can be tricky on busy nights and you must register your registration plate at the bar to avoid receiving a ticket."
• "There is an onsite car park, not many cars can fit. It is pay and display, however, if a visiting customer, there is free parking for a few hours by entering your reg on a tablet by the bar."
• "We hadn’t been advised that there was a DJ/Karaoke playing."
• "Wednesday night quiz can be loud and annoying if you just want to chat but it's over fairly quickly."
• "Having booked online and received confirmation, my party and I arrived only to find out that staff had double booked the table."
• "Very disappointed. Saturday 21st of January we all as locals went for a dinner. And bartender told us if we not booked we cannot have any food!!! As chef injured!!"