Toby Carvery Newbury Reviews Summary

Service

Pros:

• "Jacob was very accommodating and friendly, finding us a table for 12 people at short notice."
• "Maureen was very friendly and helpful as well."
• "Staff seemed few and rushed but otherwise helpful."
• "Wanted to take a moment to thank Louise so much for her service with a smile and exceptional customer service skills."
• "The staff were so calm and polite even under the pressure."
• "Liked the way we were welcomed and looked after."
• "Pleasant greeting on arrival and quickly shown to our table."
• "Excellent waitress service from Marina, efficient with a friendly and helpful manner, a real credit to your Company."

Cons:

• "The service for drinks were incredibly slow."
• "Kept waiting for ten minutes at the reception desk when staff could clearly see we were waiting!"
• "Had to wait a lengthy time to be served!"
• "The chef serving was rude."
• "Terrible! I cannot believe how rude the young guy was who seated us."
• "Waited for a good 20 minutes before we got someone's attention for the bill."
• "We had to pay for the carvery before we went to find a seat or even look at a drinks menu."
• "Qued up for carvery for 40 minutes and all of the veg were the dregs at the bottom."

Food Quality

Pros:

• "The food was very good and we would definitely come back."
• "The roast was very nice after we had queued up for twenty minutes."
• "Good food, peas were a bit solid, but everything else was great."
• "Food was great."
• "The team were very short staffed, but you wouldn’t have known. We had the BEST experience there."
• "Great meat (we had beef and turkey) and and friendly staff. The puddings were delicious, too."
• "Stopped for a good feed on the way to a New Years Eve adventure. I had gammon and beef both were melt in the mouth."
• "For a meat and veg meal you can't beat it for value. Everything tastes fresh, well presented and an excellent variety of veg."

Cons:

• "Carrots undercooked massively and mac cheese had hard crispy pasta with very little taste."
• "Very dissappointing meat was fresh but sadly selection of veg was very dry and needed replenishing leaving little choice."
• "The man carving the meat was very rude and slow. None of the staff was happy."
• "Food left out to long and most was dry."
• "It's OK. Your typical toby really nice when meat and veg are fresh. I've used this toby a few times and I find the turkey very dry."
• "Nothing good. Service was terrible. Beef was tough had to give it to the dog, vegetables were undercooked."
• "Veg selection a little below par but quality of what was available was fine."
• "Service a little slow with no one directing where customers should go. Food was amazing and fresh totally stuffed and there was a lot of choice to choose from."