Boston Tea Party Harborne Reviews Summary

Service

Pros:

• "The service is always spot on and the food is great."
• "Staff were helpful finding a free table."
• "The service is always tremendous with lovely attentive staff who cater to your every need."
• "Great customer service. The atmosphere was fun and inviting."
• "The service was fast and friendly."
• "The click and collect process was very easy to use and I loved how it was so easy to customise certain aspects of my order."
• "The staff are a credit to the company, friendly, efficient, caring and embracing of their customers needs."

Cons:

• "One visit here was enough, poor service- took forever to bring two plates of breakfast."
• "Slightly chaotic process for ordering."
• "Service was slow but it was very busy and I don’t mind waiting for good food."
• "Firstly, the members of staff just ignore you when you go up to the counter, leave the area behind the bar whilst you're waiting to order."
• "Rude staff we were completely ignored by blonde lady behind the till as we walked in."
• "Service is very slow and staff unwilling to do anything but the bare-minimum."
• "Staff completely clueless and devoid of personality."

Atmosphere

Pros:

• "Lovely space to come and eat."
• "Wonderful atmosphere."
• "The atmosphere is welcoming and vibrant."
• "Fantastic atmosphere and we would recommend for everyone to visit!"
• "Really nice atmosphere and great food."
• "The venue is very bright and airy."
• "The atmosphere and decor of BTP was uber cool!"

Cons:

• "less quiet than i expected on a monday lunchtime."
• "Atmosphere was none existent, staff were not the most helpful, the acoustics were poor and it was so noisy we couldn't have a conversation."
• "Awful atmosphere, full of scowling pretentious people, will not be returning."
• "Although the place was busy, the atmosphere was lacking."
• "Also it was very cold in there, we had to wear our coats."
• "Music is far too loud."
• "Staff are very inconsiderate with playing loud music with drunken behaviour well into long hours after the business is closed."

Food Quality

Pros:

• "Food lovely and tasty."
• "One of the best beef burgers I've ever had."
• "Gorgeous food, in a very comfortable setting."
• "Food was delicious and coffee was good."
• "A great vegan option and so tasty."
• "The Vegan Boss Breakfast is, by far, the most amazing vegan food I have eaten out."
• "Food excellent."

Cons:

• "My partner said there was too little chicken but they didn't complain about it. I also had a very cooked through beef patty. No salt, no pepper and no juice."
• "Pancakes... were just warmed up in the microwave for us. Dry as paper on the outside, super hot and rubbery on the inside."
• "The gluten free offering on cakes is now very poor."
• "Food/ Milkshakes were bland and overpriced."
• "I felt ripped off."
• "It was not the best tasting pancakes."
• "My food was under seasoned, blandest english breakfast I've ever had."