Piccolino Birmingham Reviews Summary
Category: Italian restaurant Birmingham
Food Quality
Pros:
- "The food tastes absolutely great and we had a great time there."
- "Seafood is always fresh and deliciously prepared."
- "The food is second to none, absolutely stunning and the service is superb."
- "Piccolino is always certainty of quality, especially in regards to sea food."
- "The steak was perfectly seasoned and cooked to perfection and the lasagna was delicious."
- "The food here is excellent, 5 stars, couldn’t fault it."
- "The food was one of the best I’ve ever had! It felt like I was in Italy again!"
Cons:
- "Food was disappointing for the price we paid."
- "The portions are quite small for the price that you pay."
- "Ordered the cheesy garlic bread to start, which was just completely burnt."
- "The final main we ordered was the Pollo Parmigiana, where the chicken came out completely raw."
- "The vegetables were burnt and had obviously been standing for a while."
- "However, we both end up having really bad diarrhoea when we went home."
- "The highlight of my disappointment was the uncooked lobster that was presented to me."
Service
Pros:
- "Excellent customer service, they found us a table even though we hadn't booked."
- "The staff are very attentive and pleasant."
- "Service by Liona was honestly exceptional."
- "The manager and staff were very attentive."
- "Service was excellent. The steak was perfectly seasoned and cooked to perfection and the lasagna was delicious."
- "Service by waiters and speed of delivery of food was excellent."
- "The service from our waitress Valentina was on point and the quality of the food was high, as expected."
Cons:
- "Service was really slow, it was pretty busy but still doesn’t excuse how slow it was."
- "We had xmas lunch here and the service was below par. For £55 a head the food was nowhere near that for value."
- "The manager is very passive aggressive and his attitude is well below that expected from a lovely restaurant."
- "Service was lacking mainly because we had to try hard to get their attention."
- "Service was slow and took 15 mins to get someone's attention for the bill at the end of our meal."
- "We had to stand up to get the staff's attention to order dessert."
- "The service I received was lackluster. The staff seemed disinterested and inattentive."
Atmosphere
Pros:
- "The atmosphere is so relaxed."
- "As evening approached candles were lit on each table bringing a calming mood to the whole restaurant."
- "Really enjoyed the atmosphere & delicious food."
- "The outside heated area was great. Clean and very warm."
- "Lovely little place set behind Brindley Place. Food was lovely with a great atmosphere."
- "The atmosphere was amazing, the food was equally as good."
- "The atmosphere was lovely and the staff attentive, thanks Joanna A!"
Cons:
- "We ended up shouting our orders and we all sat there unable to converse due to the 'banging tunes'."
- "The only downside is that towards the end of our meal some quite loud groups arrived sitting outside and smoking which was a shame."
- "The restaurant itself was so cramped our chairs were touching the chairs of the table behind."
- "It was exceptionally noisy even for a Saturday evening."
- "Also is just too loud and customers are being seated too close to each other. You can't have a conversation when is busy."
- "Never quite sure why loud dance music is played in a restaurant such that you have to shout at your dining companions."
- "The inside is tightly packed with tables, so the atmosphere is cozy."
Management
Pros:
- "Recently spent the evening at Piccolino Birmingham. Gianni the manager who looked after us for the evening was polite and attentive throughout."
- "The food was great, the manager on duty was so professional and friendly."
- "The general manager and bartender are very nice and pleasant men, the waiters are attentive and smiling."
Cons:
- "The manager is very passive aggressive and his attitude is well below that expected from a lovely restaurant."
- "The manager did bring out a new plate quickly and took it off the bill- luckily it was so noticeable that no one ate it and got ill."
- "On getting the bill they charged us for the bottle of wine they had offered us."
- "Incorrect billing, wrong amounts charged 3 times."
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