"We received great service from Ola, who was very helpful with a friendly demeanour."
"Kevin and Chloe were extremely helpful and kept me updated about the progress."
"The customer service is excellent, Chloe is very knowledgeable and helpful."
"Chloe Devlin was incredibly helpful when I purchased my car from Palmers."
"Had really good customer care from Lee Perkins at Peugeot from the moment I walked into the dealership."
"Thank you very much Lee Perkins for helping us purchase the perfect car for our family."
"Lee was informed, knowledgeable, thorough, and proactive throughout."
Cons:
"I would avoid this place like the plague!"
"Palmer's lied to us saying the things we could hear and feel were 'normal'."
"terrible customer service. I would not recommend buying a car from here."
"Terrible after service. Ok when they want to sell you a car but anything that puts them out afterwards results in them thinking the best thing to do is ignore you."
"Do not do business with this branch."
"They had my car for 5 weeks. They couldn’t give me back my car when I asked as they said they had taken it apart."
"Palmers Service department are absolutely appalling."
Car Purchase and Deals
Pros:
"The car itself is an absolute pleasure to drive - It is well designed, well equipped, extremely well presented and worthy of its designation as Car of The Year 2017."
"Honestly, couldn’t recommend this place enough. I’ve been to countless dealers across Herts and local areas just looking for cracking deals."
"I am a 3rd time repeat customer to Peugeot Watford."
"I totally recommend buying your next car from Peugeot Palmers in Watford."
"I went with a PCP for this vehicle and got a great deal on the car saving me more than I even thought possible."
"It will be the first place we approach in the future and we will definitely be recommending it to our friends when looking to buy a car."
"Great service from Lee, explained my all my options to me to make sure I got the best deal on the car I was looking for."
Cons:
"Held my car on recall for 4 weeks(was supposed to be two weeks max), Zero updates on how long it would take, bad communication."
"I will never step foot in this place again or buy a Peugeot!"
"They will not let the car to be towed to their premises the day it has broken down, as their waiting times are always more than 3 weeks."
"Just as the car went out of warranty, a major failure occurred which would cost us over £2k!!!"
"I would not recommend anyone buys a car from Palmers and certainly not get a service done there."
"So a frustrating experience I'm afraid - have bought a car elsewhere."
"The sales person has yet to make contact regarding a test drive."
Staff and Sales Representatives
Pros:
"Lee from the Peugeot side was more than happy to come and help us and was patient with us while my nan got to grips with what she wanted from a car."
"Thank you Lee for a great experience purchasing this new Peugeot."
"Have recently bought both a 108 and 2008 from Palmers Peugeot."
"I purchased a Citroen Grand C4 Spacetourer from Palmers; first time I have purchased a car from this dealership."
"If you are looking for a new car I would have no hesitation in recommending you talk to Lee."
"So happy with my car! Lee was so friendly and helpful."
"The employees I dealt with, especially Joe Pereira, were very knowledgeable about my problematic Peugeot 607 and seemed genuinely interested in helping me find a solution to repair the fault."
Cons:
"As soon as they have your money, they lose all interest!"
"When you phone, the relevant person is never available."
"Terrible customer service and excuses constantly."
"No response to numerous emails and phone calls, completely uninterested in trying to rectify any problems."
"Reserved a car with Damien Wietchy on Tuesday and his manager sold it in the interim before I could view it on Friday."
"Go somewhere else! Needed a software update on my 5008. Arranged an appointment and took my car in to be looked at, three days later and no action!"
"Painful experience with the service department. Needed to replace a bumper on my van. Poor communication on timeframes."