Address: 3, Eleven Brindley Place, Birmingham B1 2JB, United Kingdom
Phone: +441217923507
Rating: 4.0
based on 164 reviews.
Customer Service
Pros:
"The manager was quick to sort the problem out."
"Very good customer service, staff are very friendly."
"Thank you Valerija and all of the team at Zizzi Brindley Place."
"Our waitress, Rebecca, went above and beyond to make me feel safe with my gluten free option."
"Service was excellent. Would definitely visit again π"
"Staff are great here, team work and personal service."
"What absolutely lovely staff. The greeter and the two waiter were friendly, smiling and cracked jokes."
Cons:
"The staff didnβt feel like working."
"The service was horrific!"
"The service was not great at all."
"Our waiter seemed very stressed and even told us that they were overbooked for the number of staff."
"Although it wasnβt very busy, it was difficult to get the staffβs attention."
"Staff chatting the whole time and impossible to get their attention."
"The worst customer service I've come across in a long time."
Food Quality
Pros:
"All in all, lovely food and, thanks to the eat out to help out scheme, reasonably priced."
"Food, service great from the time of our arrival."
"The food was pretty decent, came quickly and was of reasonable value for money."
"Lovely food. Excellent location and nice feeling inside."
"Quality Italian style food, the seasonal Basilicata Calzone was tasty and the Salted Caramel Brownie was excellent."
"Enjoyed fab cocktails and delicious food here, before a show at Symphony Hall."
"The pasta Carbonara was gorgeous (no cream) and the garlic bread is magic."
Cons:
"The calamari was nice and crunchy but the batter didnβt have much flavour."
"Worst Zizzi ever, such a shame. Terrible service, terrible food, absolutely disgusting attitude from the manager."
"Our food was absolutely vile, had to get the manager involved and he admitted that everything on the menu is pre-made."
"Very disappointing food very small portions not enough to fill anyone up?"
"The sauce was brought out still partially frozen more of a slush than a sauce."
"Very bland and hugely overpriced for a naff kid's pizza and a bowl of pasta."
"The vegetables were dry and looked like they'd been left out all day, and the ciabatta was burnt."
Value for Money
Pros:
"Had 3 orders from the 3 courses for Β£15.95 set menu, and one order from the normal menu. Set Menu good value for money and available online."
"Good value with a 25% discount code."
"We had the Xmas menu deal which was great value."
"Food wise the prices are reasonable, compared to some other of the restaurants nearby."
"Also on the kids menu do bread and Tomatoe pasta dish for just Β£3.50 for him. Very reasonable price and he didn't finish it all as only 1."
"Nice and tasty food that was reasonably priced."
"Food as always was amazing and fairly priced."
Cons:
"The food here is very expensive."
"Visited before a gig in town food poor quality not warm."
"Everytime we go to a Zizzi, the experience is awful. Never going again."
"Consequently the restaurant is quite noisy, because it was full of customers when I went on a Saturday lunch time."
"Very expensive for the amount of food we received, not very tasty either, wouldn't go back or recommend."
"Ridiculous prices for such disgusting food. You're basically paying Β£10-15 for a ready meal."
"Food was bog standard with an expensive price tag."
Atmosphere & Decor
Pros:
"Lovely place to eat, great atmosphere."
"Nice atmosphere in this restaurant, nice decor."
"The food tasted great and the decor is lovely, there are a few downsides."
"Clean and efficient too⦠went for a quick bit and it was the right choice."
"Ambience of the restaurant is good and the location too."
"The restaurant itself was located in a very nice part of Brindleyplace, and the restaurant was clean and welcoming."
"It's got a great outdoor eating area in Brindley Place, and a nice relaxed feel."
Cons:
"Very cramped, very little staff for the demand in the restaurant."
"However, the presence of crying babies affected the overall atmosphere during my visit."
"Bank Holiday Thursday, nobody in the restaurant, people turned away if no booking?"
"Staff not paying any attention to the floor."
"Tables were uncleared, dirty and the whole atmosphere was horrible."
"The ladies loos were horrid - 1 cubicle out of order a 2nd with a missing seat and 3rd not flushed."
"The waitress with purple hair was so abrupt and unfriendly."
Service Efficiency
Pros:
"Food was tasty and served quickly."
"Service with a smile and prompt!"
"Food came out really quick."
"Quick service by staff."
"The food was delicious, and the service was prompt and friendly."
"Swift pleasant service as not a peak time."
"The food came out quickly and was a decent portion size for all of us."
Cons:
"Took 1 hour minimum for food to arrive and by that time we decided to cancel the order because the film we were going to watch was going to start soon."
"It took 20 mins just to get someone's attention to place our order and it didn't speed up from there."
"Service was very slow."
"Waited an hour for my seafood risotto."
"Service was friendly and helpful but a little patchy."
"Service was very slow! We arrived at 1pm and never left till 3pm."