Address: Burton Rd, Acresford, Swadlincote DE12 8AP, United Kingdom
Phone: +441283760359
Rating: 4.3
based on 186 reviews.
Service
Pros:
"The staff were amazing, great service, friendly and helpful."
"The service was friendly and excellent. The ambience was very homely."
"The staff are really friendly and attentive and the food is amazing."
"Very friendly and atrentive staff."
"The staff were very friendly and helpful."
"Fantastic service from the staff."
"Great food and very friendly service and staff."
Cons:
"The service was terrible as well, the waitresses spent most of the night chatting."
"When we complained they refused to deduct off the bill, would never go back again."
"Appalling customer service from I'm guessing, the manager."
"When I complained, I just had 'the chef apologises', no reduction in price."
"The service was slow, staff standing around chatting."
"Service none existent. Manager walking round with dirty tea towel on his shoulders!"
"Customer service was shocking."
Food Quality
Pros:
"The food was just amazing."
"Food is great which is homemade as well."
"The carvery on Sunday's is excellent but you do have to book!"
"The food is even a bit cheaper and yet still amazing quality!!!"
"Great selection and plenty of food."
"The food I could not fault at all."
"Absolutely fantastic food and amazing staff the best food we’ve had in years."
Cons:
"Been eating here for several years and it has always been good. Tonight was probably the worse meal we've had."
"But however my visit a few weeks was different this time my steak was very tough...not every meal can be perfect!"
"Pork belly, dry and tough."
"Food was poor both on quality and presentation."
"5 mixed up orders risotto crunchy steak dry and cooked towards medium rare when asked blue felt as if retained water and yet no meaty juices remained."
"Food came out look ok but not as described on menu."
"Awful! Very small meal expensive. Pudding vile."
Ambience & Setting
Pros:
"Nice cosy but modern setting and a great little area outside to relax or have drinks."
"A very pleasant country pub with a good garden, excellent menu, proper real ale and reasonable prices."
"Honestly, a really lovely pub."
"Overall a really pleasant experience with lovely attentive service and good quality food and drink."
"Great place for family meals and mid budget date nights."
"Huge beer garden area and plenty of parking, plus curious chickens!"
"Fantastic country pub with a cosy and welcoming atmosphere."
Cons:
"Until you laminate it and make it feel like a canteen menu."
"Only minus would be lack of menu visibility online and not able to book online, I hadn't visited before because of this."
"The atmosphere was cold and desolate which was helped along by the strenuous choice in Top 40 Chart Music."
"Staff too busy/important to listen to the guests; noisy and busy with kids running around; tables too close together; food not great quality."
"Inside it is a fairly standard looking country pub, rustic and welcoming, if a little bit on the scruffy side."
"Dirty place. Won't go back... Freezing cold as heating broke down."
"Every waitress was standing around, doing nothing, on their phones, laughing and joking about unprofessional topics."
Management & Organization
Pros:
"Dal and Corinne are 2 people genuine people who really do have customer service at the forefront of their business."
"I'm a regular customer at the Cricket in, Wayne the landlord who has taken it over recently, has really turned the business round from poor state it was in."
"The pub communicated throughout the planning and we’re very accommodating."
"The effort the new owners Dal and Corinne have put in to turning this pub around is second to none, there’s a lovely welcoming vibe from both them and their team."
"This pub is under new management, the evening we have just enjoyed was incredible, amazing atmosphere, food, hospitality and great value for money. 10 out of 10 from me we look forward to our next visit."
"The lady chef Corine came out and had a chat with us personally which really made us feel welcome."
"Been to this pub a few times now since moving to Measham but hadn't been back for about a year until recently. The service and food have improved since my last visit and I would be happy to go again."
Cons:
"When good customer focus is exchanged for greed, everyone loses."
"Not a good experience for us unfortunately!!! Think they was understaffed but if thats the case they should inform their customers to give them a chance to cancel rather than experiencing poor service."
"Bar staff not the most welcoming felt like I was putting him out by asking for a drink."
"Been twice in last 2 months and won't be going again. The bar maid was hostile from the minute we approached the bar."
"There was a clear lack of organisation and no one seemed to know what they were doing at all."
"Less than 10 people eating in the pub and 5 bar/waiter staff running around doing nothing just shows how unorganised this place is."
"Awful whole meal was cold we arrived at 4 for a carvery i think that's when it had been there since 12 absolutely everything was cold we left and did not pay all the manager another temporary 1 i assume could say was I've just eaten it was fine that was when she could finally appear ps electric box still hanging off."