Bella Italia - Birmingham Reviews Summary

Food Quality

Pros:

• "The food is amazing and tasted delicious."
• "Starter and mains were really good, I had the lasagne which tasted amazing!"
• "The food was amazing. I had the spiralised veggies with bolognese and it was delicious."
• "The food is wonderful, tasty and most importantly served hot."
• "Food was amazing (had a lasagne that was to die for)."
• "The food was excellent I had a carbonara with sweet potato fries and my partner had a calzone with rosemary fries."
• "The food was really good and well priced."

Cons:

• "Terrible food, both undercooked and over salted."
• "The gluten free pasta is really bad, the Ragu was watery and the portion wasn't very big compared to everyone else's."
• "Unfortunatly the risotto it was not good at all and the orange juice it was very bad."
• "Main course tasted horrible. Traditional lasagna which is a basic for Italian restaurant tasted only of lasagna sheets."
• "Both of them were dry, uncooked, defrosted and warmed up."
• "Food arrived very late (1 hour late), very small portions, food didn't taste right."
• "The food was very poor."

Service

Pros:

• "Staff were really friendly and the food was great."
• "Our waitress was very pleasant and helpful."
• "Very pleasant, hard earning staff."
• "Staff outstanding food outstanding."
• "The staff were really good and very helpful coming round once you have the meal and offering cheese and sauces and then checking in with us once more later."
• "Our server Svetlana was friendly and attentive even as the place got busier."
• "Service was good, they took notice of my seating request."

Cons:

• "I felt very uncomfortable in there, will not be visiting again."
• "Sorry service was really slow and they were not busy."
• "The treatment we received from the staff was poor."
• "Waited quite a while to be seated. Our waiter was rude and disrespectful."
• "They looked at our party and seated us appropriately but the only issue was because we were tucked away a bit it felt like we're were forgotten a lot."
• "Upon arrival We waited at the front desk, A waitress eventually came over, looked very unhappy."
• "The service wasn't so great. We pointed to a table that we wanted to sit at and he led us to another table on purpose and said 'this is my restaurant and we lead you where to sit'."

Atmosphere & Cleanliness

Pros:

• "The tables were very clean and so was the restroom (toilets)."
• "The location is convenient right in the city centre and the decor is amazing and the seating is great."
• "We were astounded by the cleanliness of everything."
• "The atmosphere in these restaurants is nice, not too noisy despite how busy it is too."
• "Loved the general atmosphere of the place as well!"
• "The atmosphere seems cosy too."
• "Such a warm environment with low music in the background."

Cons:

• "The place was cold and unwelcoming, and stank of vomit."
• "It felt like they were trying to shut the restaurant with us still in it."
• "The decor was tastefully done but they totally forgot about the toilets."
• "The atmosphere was good."
• "We were so pleasantly surprised when we were met with the friendliest of staff."
• "The place has a lovely atmosphere and the lunch time menu is very reasonably priced."
• "It’s in a great location on New Street whether you are doing some retail therapy, visiting the German Christmas Market or just fancy a bite to eat."

Value

Pros:

• "Ordered drinks cider and a beer which was reasonably priced for the city centre."
• "Would recommend as they do set menus as well as the everyday menu so plenty of choice."
• "I had pasta and my friend had a Pizza, both of which were really nice and well worth the money."
• "The bill was very respectable again for the city centre would recommend."
• "The prices are also reasonable and definitely worth it for the quality."
• "Bella Italia serves with relatively good prices, especially if you take advantage of the set menu."
• "We spent a lot but it was worth what we spent in terms of portion."

Cons:

• "Overpriced for the quality and taste."
• "Used to be good four years ago, but won't come back now. Simply terrible food quality and drink."
• "I wouldn’t recommend it at all, there’s many other places around that you could go and waste £20."
• "The quality of the food is 'ok', but found it very expensive for what you get."
• "Quite expensive for the quality of the food the offer."
• "The worst pizza ever. Margherita with ham, simply but what I received wasn't nothing similar to pizza."
• "The coke tastes like water so better bring your own drink if you don't want to pay 4 times more for their low quality drink."