Bank Reviews Summary

Food Quality

Pros:

• "The beef was butter like melt in your mouth."
• "The food was perfect, and all 6 of us had no fault with the quality and tastiness!"
• "Fish and chips were great and better than I expected."
• "Each of the three courses was perfect, with beautiful flavours and perfect seasoning."
• "Had steak for main which was brilliant."
• "The food was delicious would go back again scallops as starter seasbas as main sharing deserts pineapple broulé & pineapple with coconut sorbet tasty."
• "The food here is delicious. We had steak that was cooked perfectly."

Cons:

• "Then a medium rare steak that came well done."
• "The sourdough was really poor in my opinion and not warm."
• "Overpriced and very disappointing."
• "The food was nothing special when it finally arrived."
• "The food tasted is average at best and expensive, the service charge of 10% is automatic, cheeky!"
• "Food was either undercooked or over cooked at each course."
• "The food was extremely poor."

Service

Pros:

• "Although this is a chain restaurant, the service I always receive here feels local and friendly."
• "Service was very friendly & quick, many thanks to Victoria & all the staff for taking care of us."
• "The coffee is very good the service very good."
• "The servers were fast and attentive with our order and drinks."
• "Our table server named Alam was outstanding! He was personable, interacted superbly with us, and added positively to our whole experience!"
• "Laurence our waiter really went out his way to make sure the food was suitable for us."
• "The service was outstanding though which is what made the night. Professional staff, really tentative and super helpful."

Cons:

• "The manager didn't even pop over to explain or apologise...this is very poor service."
• "Customer service was lacking. It took ages before a waiter came to take even a drink order and our food took forever to come."
• "The management should be embarrassed for such amateur and poor service."
• "Being by the bar was noisy due to loud music to made it difficult to talk to each other."
• "All the staff are extremely helpful. On the night Martin our server was excellent."
• "Poor customer service."
• "Not very good service and quite unfriendly stuff."

Ambience

Pros:

• "Music was good."
• "The restaurant is beautiful."
• "The atmosphere was busy but not intrusive."
• "Nice ambience."
• "The atmosphere is beautiful."
• "The setting was pretty with views over the canals and the surrounding buildings."
• "Great place for people watching too!"

Cons:

• "The music in the restaurant was louder than a nightclub - I left with a migraine due to how loud it was."
• "Restaurant was quiet with lots of availability of seats. Yet was seated in a corner at the far end of the restaurant with no light above the table."
• "The cocktails too were really tasty but docked 1star as the garnish wasn't so fresh as you can see in the photo."
• "He then started to bring the food out and make snide comments."
• "Out of the blue, Bank cancelled the reservation I made two months ago."
• "Was sent a confirmation text Tuesday morning and when I turned up to the restaurant it was closed for maintenance."
• "The lad from Manchester made us feel at home and was genuinely friendly."