Andrew Wood Photography Reviews Summary

Customer Service

Pros:

• "the customer service was second to none and every communication was encouraging and a boost to my confidence."
• "Everyone is kind and immediately put you at ease!"
• "the whole team was honestly so lovely and friendly - you can tell they loved what they do and are passionate about making you feel good about yourself inside and out."
• "They are all so lovely and really put me at ease."
• "Andrew Wood have been so lovely. Always staying in contact."
• "Every staff member were so nice and supportive."
• "The staff are wonderful and friendly. They make you feel so relaxed and at ease."

Cons:

• "I warn everyone to double check prices and book appointments with all the information as their customer care is very poor!"
• "The viewing room did feel awkward when I only chose 2 images did not feel exciting."
• "The atmosphere changes immediately when they have taken your money for the prints."
• "Behind the scenes staff were AWFUL (especially reception)."
• "The harrassment once I had booked in for the shoot was also FAR TOO MUCH (3-4 calls a day, 4-5 text messages and emails) should have been a red flag really."
• "Too many phone calls and texts."
• "the receptionist made me feel very uncomfortable and small."

Photography Experience

Pros:

• "I even cried on seeing the sneak peek photo afterwards!"
• "I was blown away by my sneak peek photo."
• "Dillion the photographer was amazing making me feel very confident."
• "Jess was patient with me and made me feel very confident in my poses."
• "The experience from start to finish was amazing."
• "From walking through your door the welcome was amazing."
• "Had the best time ever you feel special as soon as you walk in the door."

Cons:

• "So meant I was waiting about 30 minutes before I started hair and makeup."
• "the make up was ok but it all felt quite rushed."
• "The business opens up at 8:30 am and they decided to ring me at 9:09 one minute before my appointment was about to start they had 35 mins to ring me and tell me on the phone but they waited till the last min to tell me."
• "Despite regular phone calls hounding me to book in when I ‘won’ the competition it took 4 days of phone calls / emails to arrange a refund of a deposit."
• "If you win this competition you're only allowed to take home one a4 print and you must pay extra if you want any other digital or physical photos, which are very overpriced."
• "The editing was not great and there were pictures with radiators visible and parts of the background removed."
• "The overall experience was rushed and made me feel not listened to."

Empowerment and Confidence

Pros:

• "They really do empower you."
• "Both ladies made me feel at ease despite my limited mobility my makeup up was stunning as was my hair."
• "I felt instantly comfortable, had such a fun time and never thought I would feel so at ease whilst doing a shoot like this."
• "I felt beautiful throughout."
• "I loved the whole experience and seeing myself, somewhat through someone else's eyes was an eye opening experience and helped me to feel more comfortable in my own skin and has definitely helped to boost my confidence a lot more."
• "This has to be one of the most empowering and powerful experiences I have done in a long time."
• "I absolutely loved my experience. I have lacked confidence since my accident almost a year ago and Vicky helped me find my inner beauty again."

Cons:

• "To be frank, the hair and makeup I had done was absolutely dreadful."
• "The make-up was a little disappointing, I was expecting a more professional experience."
• "Despite bringing a lot of my own clothing in my style, a lot of my shoot was done in grubby heels and an unfitting corset that absolutely didn't suit me."
• "Sadly, I didn’t feel I had the best hair & makeup & whilst my photographer was lovely, my photos didn’t reflect the quality of others I’d seen or advertised."
• "The prints themselves have left me feeling more self conscious of my personal image then i ever did before."
• "I was not offered to put my own music on, which I was kinda sad about."
• "I was told what to do and at no point did she ask what I wanted."

Value and Pricing

Pros:

• "I was also pleased with the range of products available and didn't feel pressured into buying things I didn't want."
• "the pictures I bought were good value and I can’t thank and recommend them enough!"
• "I think they’re extremely reasonably priced as well for what you get!"
• "I loved every minute of the experience with Andrew Wood."
• "The staff made it so special - Amber Rose was so calming and chatty during my hair and makeup, Vikki was so complementary and patient taking my photo's."
• "The whole place is beautiful; as soon as you walk in the door downstairs you can see how much thought and effort goes into making it a really welcoming and friendly face."
• "The staff are absolutely amazing and make you feel so safe and comfortable!"

Cons:

• "do not enter into their adverted competitions because they are more like promotions for their company."
• "If you win this competition you're only allowed to take home one a4 print and you must pay extra if you want any other digital or physical photos, which are very overpriced."
• "yes the prices are very very expensive in my opinion."
• "there's no way that I would pay £1500 just for the photos."
• "Photos are incredibly overpriced and makeup for the competition ‘winner’ experience and beyond."
• "The only downside was the price of the photos afterwards, they really were out of my price range which was a shame."
• "And the sheer volume of phonecalls before and between the shoot/viewing is absolutely ridiculous, I ended up just blocking the number and ghosting the studio because of it."

Professionalism and Quality

Pros:

• "Once in the studio the photographer gave good directions for the poses which have resulted in my beautiful photographs, which have to say are very classy."
• "Sharmaine who did my photoshoot, was such a lovely and bubbly person and Made me feel relax."
• "from the start, before you’ve even turned up to your shoot you are thoroughly spoiled and the team cater this experience entirely to you."
• "My photographs were taken by Danielle who made me feel so comfortable, I almost forgot what I was doing."
• "Sharmaine (my photographer) was incredible. She had so many ideas of what to do with me and gave perfect direction."
• "My hair and makeup was amazing."
• "The staff here make u feel like your the only person there."