Slug & Lettuce - Poole Reviews Summary

Service

Pros:

• "The service was excellent, they could not do enough (and were not over-bearing)."
• "Our waitress Katie was very friendly and helpful with all our group."
• "Kourtney served us and was very polite and attentive."
• "Our waiter was very good helpful always checking we were ok and needed drinks."
• "Very good service and very covid safe."
• "Katii M she was always checking to see we were happy and got us our food and drinks very quickly."
• "Courtney was amazing. From the second we walked in, to when she had to leave was Amazing! She was helpful, attentive and funny!"

Cons:

• "Food was late."
• "Food eventually arrived but was lukewarm and I told staff I wasn't happy."
• "One particular member of staff has been very rude every time I have come in here."
• "They turned the music so loud we could not hear ourselves talk."
• "Ordered the food and paid and they waited until we were sat and already starting our drinks to tell us the food wasn't available."
• "Waited an hour and 30 minutes for food, and it wasn't even busy."
• "Took 30 minutes to order food and had to go and find the waitress each time."

Food Quality

Pros:

• "And beautifully cooked steak, hot food, cold drinks."
• "Always good food... all well priced and freshly cooked."
• "The food was very well presented, cooked to perfection and there was plenty of it."
• "The food was great too (thanks Tom and Yae)!"
• "Food great and most importantly for our night constant drinks being 'racked up' for us."
• "The food was lovely, top marks for the giant festive burger 🍔😁."
• "Food so tasty 🤤."

Cons:

• "Food was cold."
• "The food is rubbish!! I order sweet potato fries they brought normal fries first and then replaced them with undercooked sweet potato fries."
• "Virtually no food available on the menu."
• "The biggest disappointment was, however, the dessert."
• "Food took over an hr to arrive, only 3 others in the place at the time, my burger was cold, my wife's scampi was burnt."
• "The food took ages and it was a bit disappointing in terms of flavor."
• "The breakfast was excessively greasy and didn’t get finished."

Ambiance

Pros:

• "Pretty little establishment, nothing garish by way of decor, and the seating is comfortable."
• "The atmosphere was lovely, the decorations were really fitting. Very covid safe."
• "The Poole one is nice and bright with windows all around."
• "The vibe and decor is great for Instagram photos."
• "The decor is really nice a touch of vintage."
• "First impression is paramount when you enter a restaurant, ambiance, decor, food odours and welcoming staff."
• "This is your bog standard slug and lettuce food and drink but I believe the premises is better than most with large windows and lantern glass roof."

Cons:

• "Although the decor was nice, I found the temperature a little cold."
• "Majorly understaffed. Old plates & drinks on about 40% of the tables."
• "Decorating and sanding down the walls 3ft away while we were sat at our table eating and drinking."
• "Good atmosphere but noisy and busy."
• "The place was not busy at all but tables are left dirty for the duration of our stay and more dirty and not cleared by the time we left."
• "The ‘salt pot’ given was a worry, how many other people had had there fingers in it???"
• "The only thing that spoiled it for the girls was the state of the toilets which had the sanitary bins overflowing!"

Staff Attitude

Pros:

• "Great place with very friendly staff."
• "Very friendly staff!"
• "The young lady Cody from the minute we arrived and she greeted us and showed us to our table was outstanding."
• "Lyssa was particularly brilliant, looked after us exceptionally."
• "Daisy was our server and I have to say she was super friendly and super efficient."
• "Ryann & Lisa where both very attentive and made sure we had everything we needed to enjoy the afternoon."
• "Had Katii as our server and she was so lovely, polite and friendly."

Cons:

• "Whoever the kitchen lady was that came out to 'help' she can happily stay in the kitchen."
• "One particular member of staff has been very rude every time I have come in here."
• "Polite staff, cannot fault their effort, but combined with a few inexperienced members who couldn't find our table and chips that weren't cooked and half of the menu, including salt and bread were not on the menu."
• "Shocking staff behaviour."
• "Absolutely shocking bar/manager staff. Friday night 10:30/11pm we came for some quiet drinks but was refused to be served."
• "Bar staff can be rude at times too."
• "Staff didn't apologise or seemed bothered at all."