Address: Holme Rd, Burnley, BB12 0RT, United Kingdom
Phone: +441282227722
Rating: 4.8
based on 165 reviews.
Accommodation & Room Comfort
Pros:
"Rooms are large and spotlessly clean."
"We had a lovely modern room with views of Pendle Hill and the gardens."
"The room was spotless and the food delicious."
"Stayed here just for the one night, couldn't recommend it more. Staff were incredibly professional and friendly, spotless rooms and delicious food."
"Situated on the 2nd floor, the luxury double room we had was clean, comfortable and had a great bathroom."
"Our room was brand new, spotless and comfortable."
"The room had a view to die for. It's a fantastic hotel."
Cons:
"Sadly, we didn't stay here due to the fact there was no family room and we would have to pay for two adjoining rooms for our children which was costly for a family."
"For example, we would have liked a set of drawers in our bedroom. The TV was strangely and annoyingly off centre."
"Room was ok quite basic for a deluxe double as stated. There was a constant noise which sounded like a water tank all night so didn't get much sleep."
"Lovely place, the room was really warm though as the air con didn't work."
"Only downside was the slowest electric kettle in the world in bedroom."
Food & Dining Experience
Pros:
"The food was very good. We would definitely return."
"Four of us had different menus which were all delicious."
"Food options are fantastic for dinner. Breakfast either in the hotel restaurant or in room is perfect."
"The food was lovely too. Two sections, one for kids and one for adults and both section was delicious."
"The breakfast was excellent - beautifully served and presented - there was everything there that anyone could want and plenty of it."
"I have just returned from a two night stay at Crow Wood Hotel & Spa. The hotel and spa were outstanding."
"Restaurant is good, very decent food."
Cons:
"The food isn't cheap but no surprise there."
"The only disappointment was the food. Room service pizza was cold. The evening meal was very short on veg....1 tiny bit of tenderstem Broccoli??"
"I read that the breakfast was of the best, someone even said globally. This person has clearly never left Burnley."
"However, the staff simply tarnished it in all honesty. Most of our party ordered Prosecco with the afternoon tea that the staff never brought us then when we asked for it they said we had already had it!"
Staff & Customer Service
Pros:
"Staff are always very polite, helpful and professional."
"The staff were very attentive and professional. They were happy to help with anything and always had a smile to give."
"Went for a wedding hotel is very nice rooms very spacious very comfy beds nice powerful shower, food in the restaurant good quality and tasty breakfast is self service which doesn't help the waistline, bar prices are what you expect for a hotel."
"The staff are really outstanding though -attention to detail and customer service exceptional."
"I have just returned from a two night stay at Crow Wood Hotel & Spa. The staff are a credit to the hotel - super friendly and helpful."
"The staff were so attentive and polite. The room was immaculate and you had everything you needed."
Cons:
"Sadly, the staff at the hotel didn't appear interested to help find a reasonable solution."
"With the exception of 2 gentlemen who I did see smile, all the staff were teenage girls who looked utterly miserable in their jobs."
"We had a 2 night stay as was attending a wedding here, it was just perfect. Had the best time ever. The hotel & rooms were lovely, the staff were really efficient and friendly."
"Appalling customer service, rang up well in advance to re arrange making it known to them that we needed to move."
"I had high expectations but even they were surpassed. Special thanks to Rebecca in reception."
Spa & Wellness Facilities
Pros:
"The spa has its own bar and restaurant which you can sit in your robes great for breaking up the day without having to get changed."
"The gym and pool is available to guests. The gym is well equipped and a good place to train."
"Had a 'suite and spa' day. As ever, the spa was brilliant. Friendly, helpful staff, immaculately clean throughout."
"The spa was outstanding. The treatments too."
"A fantastic hotel with wonderful facilities, very friendly and helpful staff and a great restaurant."
"The spa was incredible, very relaxing - the facilities were outstanding, plenty of indoor and outdoor thermal experiences."
Cons:
"The only thing that I don't like is the way to and from the leisure centre to use the pool. You have to walk a long way around and it's pitch black and dangerous."
"The walk to the Spa would be miserable in the rain and I didn't like the way the path crosses the road from the stables."
"One thing to note is that the spa is not included in the price, and is £55-£80 dependent on the time you book."
"The leisure facility is old, dirty and terrifying. There were members sat in the pool telling me how much they hated the fact they had signed up for £85 a month and the facilities are awful."