Yeadon Stoops Beefeater Reviews Summary

Staff Service

Pros:

• "The staff were pleasant and helpful."
• "The staff were so helpful and couldn't do enough for us."
• "All the staff are super friendly, welcoming and helpful."
• "The staff members were polite and friendly but didn't seem to have the oversight that they usually do."
• "The staff were very friendly."
• "The staff were really helpful and friendly."
• "All the staff were friendly and genuinely looked happy to be there."

Cons:

• "Staff were unhelpful and ignorant."
• "The staff looked very disinterested."
• "Was not happy at all with the staff...no one came back too see we were happy with it."
• "Very poor service the staff were too busy on their phones to be bothered to serve us."
• "The staff couldn’t treat you better, so friendly, absolutely fantastic dinner."
• "Staff looked grumpy and that was start of shift, not really friendly."
• "Staff were clearly passive aggressive and rude."

Food Quality

Pros:

• "Food is superb, service superb and really reasonably priced."
• "The food was excellent, the meat was just out of the oven, fresh vegetables."
• "All the food was perfectly cooked and the steak was one of the best we have ever had."
• "Breakfast is great."
• "Food was well presented and offered good value, we had the refillable drinks."
• "The food here was great, all 9 of us enjoyed it."
• "The food was very good, steaks were cooked well and the vegetarian option was also very tasty."

Cons:

• "The chicken was burnt and hard."
• "Food took almost 45 mins to arrive, and was inedible when it did."
• "Apart from small portions and cold food, the price certainly doesn't reflect the quality."
• "The plates were cold, the butter didn’t melt when placed on the potato."
• "Chicken was chargrilled - very chargrilled and portions were measly! I mean, it was edible, but was not worth what we paid for them."
• "The prawns were like rubber, the fries were cold."
• "The food was lukewarm, everyone who had the burgers said they were dry and over cooked."

Management and Organization

Pros:

• "I received a full refund from the manager."
• "The serving staff were very apologetic, gave us a discount and a box of chocolates and birthday card for our son."
• "The staff fitted 9 of us in on short notice after another restaurant messed up our booking."
• "Thanks go to Rebecca and Chelsea for such fabulous service."
• "The Manageress...is absolutely lovely. Professional, attentive and friendly."

Cons:

• "Clearly understaffed, people were running around trying to accommodate customers."
• "Manager was rude and abusive and used foul language in front of my young children."
• "The manager was helping cook in the kitchen which is never a good sign."
• "The 'Beefeater Visit' site takes no details to officially register the complaints."
• "The manager disappeared for 5-10 minutes at a time while serving food and drinks."
• "This place needs to have a good hard look at the operational side of its business."
• "Service slow. Ridiculously slow, staff attending around staring into space and chatting together while we were waiting to order or waiting on drinks."

Ambiance and Facilities

Pros:

• "A good place to meet up with family. Spacious enough to not notice how busy it is."
• "Absolutely fantastic restaurant! The interior is cosy and has a great vibe, and the waitering staff were exceptional."
• "Plenty of room and comfortable furnishings."
• "A Premier Inn is attached to the pub/restaurant."
• "All on the flat, with plenty of disabled parking so easy for wheel chair customers."
• "Tables were nicely decorated and there was a lovely atmosphere through the whole place."
• "A cozy private booth."

Cons:

• "The floor was sticky, there was water or something spilt near the continental buffet."
• "It was empty bar about a dozen people which made for an awful atmosphere."
• "Floor dirty with food bits left."
• "Disabled loo could be better."
• "90 minutes into waiting for food my eldest daughter went to the toilets where there was Nutella smeared on the toilet seat so not getting regular checks."
• "Nobody smiled throughout our visit, no welcome, no food check."
• "Meal were warm not hot, and the place was quite cold too."