Cross Hands Beefeater Reviews Summary

Service

Pros:

• "Phil our waitress was really helpful and made sure we enjoyed the experience."
• "Staff are wonderful and friendly providing an efficient service."
• "Our waiter was extremely polite and professional."
• "Floor staff are amazing. Extremely good with my son who has sensory issues."
• "Julie, our server, was so lovely, very attentive and helpful."
• "The service A* and very welcoming and willing to help with any problems we had."
• "Our server was polite, friendly and efficient and, despite obviously being run off her feet never seemed harried or irritated, absolute professionalism."

Cons:

• "We arrived at 19:06, didn’t get seated until 19:17."
• "Waitress obviously has been there too long and gives you the impression you are not welcome."
• "When we entered the place and stood by the sign that said 'wait here' we were not egnolished for 8 minutes and staff was looking at us and said nothing at this point."
• "Service was OK a bit slow the food was very poor everything over cooked even the chip had lost every bit of moisture."
• "Service was slow and the staff seemed quite emotionless."
• "Very slow service, booked table well in advance, however staff were few and far between."
• "Informed the waitress who told me she was on her own and very busy. She was abrupt."

Food Quality

Pros:

• "Had a lovely meal with family and friends this evening."
• "Really fast service lovely hot meals and great atmosphere."
• "Great food. Nice beer garden."
• "On a side note I never buy ribs from anywhere but the beefeater.. best ribs around!"
• "Booked a table for 3 @9am for the all you can eat breakfast, food was served hot and bang on quality."
• "The meal, which is well cooked and prepared and very satisfying will always recommend it to anyone."
• "We all enjoyed our steaks & the trimmings."

Cons:

• "The king prawn side my partner ordered looked like it had sat on the grill for hours and was chewy enough to back this up."
• "Mother in law had gammon which was like a piece of old leather."
• "The first plate came out with the chicken raw in the middle."
• "Father in law had king prawns which were chewy and hard and clearly frozen."
• "Food was small portions and luke-warm."
• "The cooked breakfast was very dry, like it had been kept under a heating light."
• "The Sunday dinner was shocking."

Ambiance and Cleanliness

Pros:

• "Nice food and is never very busy when I have gone."
• "Great since update. food still great and reasonable lunch prices."
• "What a great restaurant. And an amazing obliging weekend Manager on duty 10th and 11th August 19."
• "The place is fine, cozy."
• "The restaurant area has a nice cosy decor and the overall cleanliness and environment is really good."
• "We stayed in premier inn for one night, cleaning ever been in it smelt fresh an it was spotless."
• "The rest of the menu is very good though and the salmon I had was cooked to perfection."

Cons:

• "The decor is very tired, Carpets and furniture stained."
• "Toilets are absolutely disgusting, visited at 7:45am, toilet seat wasn't even attached, and filthy all round, looked like something from a horror movie!"
• "The toilets are in need of some attention."
• "The stain on the window summed up our stay here."
• "The toilets are a disgrace."
• "The gents' toilets cleanliness was very poor."
• "The premises are looking VERY tired."