New Continental - Preston Reviews Summary

Food Quality

Pros:

• "Also food it's really tasty and You can't go wrong with pub classics like bangers and mash."
• "Each one was absolutely delicious! The zucchini and haloumi fritters were particularly good."
• "The wild cod with herb ragu with tempura courgette flower was another standout dish, perfectly cooked and bursting with freshness."
• "Foods always piping hot and tasty."
• "The Meatloaf and Sunday Roast were good quality ingredients cooked well."
• "All was cooked perfectly and presented well all at a reasonable price."
• "Great menu choices and specials, food is amazing and I've eaten in a lot of places around the world."

Cons:

• "Yesterday my food was completely bland and tasteless."
• "The roast was very disappointing, could have had better for half the price elsewhere."
• "Do not go here for a Sunday roast - it's really bland."
• "I basically got served a watered down grey chicken sloppy dinner that tasted of nothing."
• "Been here to eat so many times before and the food has been outstanding, however unfortunately the new chef /menu is very sub par."
• "The food came around 10pm and it was nowhere near to standard of what we paid for."
• "The food is very ordinary and some of it is actually quite poor."

Customer Service

Pros:

• "All the people working there were willing to help and served us promptly."
• "Staff are so polite and welcoming and can’t help enough when answering question regarding food and drink."
• "Service was great as well very polite, helpful and professional cannot think of anything to improve this place."
• "Staff were friendly and helpful."
• "The staff were really friendly and helpful."
• "Staff incredibly friendly and helpful."
• "Staff were very attentive."

Cons:

• "Terrible customer service. Chef refused to substitute chips for potatoes."
• "We turned up early for our booking, which apparently annoyed the foh staff and we were ignored until I reminded them again that we had made a booking."
• "One woman was particularly miserable throughout the experience. The atmosphere and her attitude was really unwelcoming."
• "Now the fact is I wouldn’t be writing on here had the pub taken responsibility and responded to my email complaint. BUT they couldn’t be bothered."
• "No apologies and a very we couldn’t care less attitude to whether we had a good experience or not."
• "Found the staff to be quite rude, abrupt and unattentive."
• "The staff were stressed and miserable to say the least!"

Atmosphere & Venue

Pros:

• "A brilliant pub with an excellent selection of beers, ciders and wines."
• "Great place, plenty of room including seating areas outside with fairy lights."
• "One of the best venues in the area, meaning the north west, not just Preston. Great atmosphere. A fantastic place for live music."
• "It's cosy atmosphere with good vibes."
• "Fantastic atmosphere in the garden, family and dog friendly."
• "The Continental feels like a bit of an upmarket, yet still cosy, local pub."
• "Lovely pub in a fabulous river side location."

Cons:

• "Pretentious, unwelcoming, unhelpful and generally not an enjoyable place!"
• "They sat us behind a noises family, kids were very loud, also the music was very loud."
• "It did not feel like a calm environment, not an Autistic friendly pub in my personally opinion."
• "Very overrated. Staff are nice, the beer garden is great and the ales are fantastic, but the food is genuinely awful."
• "Deserts about £6 each look excellent, big portions again, well presented but were very poor quality. 1st time in 57 years I've left a desert."
• "Can be bothered sometimes not others!don’t really care cause they got custom shame proper gutted now."
• "The app to order drinks was a nightmare, when the drinks came I was missing a drink and the women who brought our drinks couldn't of been less welcoming."

Events & Community Engagement

Pros:

• "It amazes me the variety of events they also manage to host over the year-film,music, theatre- very impressive!"
• "They are open to working with the local community and often allow local groups to host events for free or a small fee on quiet nights."
• "They hold an annual beer festival which is always very popular, and also have regular live music."
• "The Continental also has a great range of different events! We saw a Rammstein tribute band there a few days ago which was great fun."
• "Friendly staff, amazing coffee and they're supportive of myself running my own events at the Conti and helped set myself up as an events promoter in the beginning."
• "They also host probably the finest beer festivals in Lancashire, with a huge range of really interesting beers, alongside ciders, gin and prosecco."
• "A great venue with lots of bands and always a good atmosphere."

Cons:

• "The place has been shut for 6 months due to covid. However they don't serve food from Monday to Wednesday. Do they want to make any money? What a poor effort from management."
• "The beer festival is also disappointing these days as you are now charged at the gate, anyone wanting to come along and drink soft drinks has to pay full entry price."
• "Trying to be a Michelin star style pub but failing massively could not serve all meals together put lumps of fat in the pulled pork Mack n cheese left my six year old distressed waiting fifteen mins while every body else on the party had revived there food."
• "They do need to ensure more staff are behind the bar as the ques were ridiculous and you missed a lot of the performance due to this issue."
• "We've been going to the Continental for years on and off for pub lunches. Felt very second rate today as they were busy and we had to ask for everything, drinks food etc."
• "Brilliant pub, brilliant service from all staff except overpowered manager."
• "The gig venue which has its own bar and toilets is small but it's air conditioned which means you won't end up too hot in a room full of people and a band!"