Adele Jones Hairdressing Reviews Summary

Staff and Service

Pros:

• "All the staff are very friendly and professional."
• "David was brilliant. Listened to my ideas and talked me though the best way to achieve what I ultimately want."
• "The whole team is very friendly and attentive."
• "Neal was lovely and my hair feels so much better!"
• "Everyone extremely professional and good at their jobs."
• "Adele and her amazing team are so professional, knowledgeable, friendly, attentive, and polite."
• "All of the staff are friendly, welcoming and passionate about what they do."

Cons:

• "Would I recommend or use again? Nope, you’ve got more chance of finding chickens teeth before I step in there again."
• "The young woman who cut my hair was very nice but it appears she is unclear how to dry curly hair."
• "Second visit - wasn't so happy with my cut very disappointed I had such high hopes."
• "What he said concerned me more. He told me the level he was at was based on his age and not his experience as a hairdresser."
• "I’m afraid I had to wait an hour till my hair was washed and then another 15 minutes with wet hair."
• "Sadly he was the worst. I asked for a bob, tapered in slightly. What I got was an obviously uneven haircut with longer strands at the front."
• "I had to stop the stylist from cutting my fringe any shorter than she had done."

Salon Atmosphere

Pros:

• "The salon is fantastic and has such a welcoming feel."
• "The salon is a comfortable and happy place to be and the staff are wonderful."
• "Very warm and inviting salon."
• "The salon is an extremely welcoming place."
• "The salon offers a welcoming, comfortable, relaxed atmosphere and every attendance offers a lovely experience."
• "Great atmosphere, offers for loyalty customers and talented stylists that actually listen to what you want."
• "Massage chairs and excellent surroundings."

Cons:

• "I had to put a towel over my head has it was cold in the salon."
• "There looked to be a lot of young stylists in the shop but titled artistic director's which gives an impression of someone with years of experience which for me sadly wasn't the case."
• "When I pay £40 I expect to be treated better."

Customer Experience

Pros:

• "The staff are really welcoming and make you feel special."
• "Will definitely be returning!!!"
• "I love my new hairdressers!"
• "Everyone is so friendly and welcoming."
• "I felt like a princess... would highly recommend this as a treat for the ladies who deserve a pamper."
• "Always love my hair when I visit Adele’s!"
• "I always leave with my hair just the way i wanted it."

Cons:

• "I had a temporary colour which I am waiting to see how it lasts, it feels a little too dark for me and possibly has a slightly patchy look."
• "In my first appointment I didn’t get the look I wanted, but this was very quickly rectified."
• "I was quite upset to say the least. It is now at least 6 weeks on and my fringe is still not right."
• "I had a hair disaster over lockdown and I came in with little hope for my hair. I had a great experience and I now love my hair."
• "Thanks to the offer by the staff to redo my hair, I am now extremely pleased with it!"