White Cross Vets Reviews Summary

Staff and Service

Pros:

• "Staff always helpful and friendly."
• "Despite numerous visits on numerous occasions for numerous surgeries our Staffy Dexter still loves coming to see his favourite people!"
• "Brilliant service, all staff are very welcome, helpful, vets and staff brilliant look after your pets as if they were their own."
• "All staff are warm and friendly and you can tell that they're genuine animal lovers."
• "The vets listen, and tell us every step of the way, what is happening and the appropriate treatment plan."
• "Always a warm friendly welcome from all the staff."
• "The staff are super friendly and always take amazing care of my dog."

Cons:

• "The receptionist was slouching in her chair when dealing with me. Utter disgraceful."
• "Horrible receptionist on dec 22 that said we had to do an extra thing that we didn’t have to do previously before coming in .. of course it was basically to make more money."
• "They just want money and zero care for your needing to have the pet seen."
• "The staff are also rude, especially on reception. I really do wonder how these people are being employed."
• "women who answered the phone was beyond rude."
• "Rude recepcionist, no help or care, would not reccomend to anyone."
• "The receptionist was not only rude but very patronising when I questioned this."

Quality of Care

Pros:

• "You really couldn't find a better vets to take your furbabies to."
• "After our dog passed away the care and attention was 2nd to none."
• "Brilliant vet, I have confidence in what she advices and I would highly recommend her."
• "The nurses showed so much love for Daisy."
• "Maddie, the vet, was so professional, knowledgeable, and compassionate."
• "Couldn't recommend a better veterinary practice than White Cross vets."
• "The wonderful staff here genuinely do care about the animals they treat."

Cons:

• "This was once a great vets not anymore."
• "Terrible vets. Gave my bunny a wrong diagnosis and claimed she had a tumour."
• "Took my dog for consultation was charged £70 including the treatment didn’t work so took her back and was charged £70 again what a rip off."
• "Bad experience today at white cross wolstanton my cat has a UTI and is struggling to walk, vet just prescribed pain relief, I had to insist on antibiotics."
• "Our pet hasn't been through the doors in a year, we no longer receive alerts for treatments, and haven't had any recent weigh-ins."
• "I won’t be returning after this unprofessional and really rude experience which is a shame as I have been with the practice since it opened."
• "The nurse got my dog mixed up with another one this morning."

Value and Pricing

Pros:

• "Apsultuly brilliant staff very caring 100% you go in on time prices very reasonable."
• "Love bringing my dog here. Had him in for his full check over today. Vet/nurse that dealt with him was great and very friendly. Always feel happy knowing hes looked after. I reccomend the monthly plan it's really cost effective."
• "I joined the pet plan with White Cross which I find very good value for money."
• "Very good practice we have used white cross vets for some years now and it has only changed for the better we have a pet plan and pet insurance in place excellent."
• "Well worth signing up to their wellness plan!"
• "The Complete Wellness Plan is also fantastic, and I've definitely made use of it in the past few months."
• "Staff are amazing, the wellness plan makes vet fees so much easier."

Cons:

• "Posting on request of My Parents as they have not idea about the internet....... Absolute disgusting... these vets over charged an OAP for meds for a dog."
• "The prices they charge you for product after seeing your pet are 3 to 4 times the amount you can purchase on Amazon the same product 100 percent the same."
• "The dog booster has rocketed from £37 to £60. No explanation or text or sign in the practice to state so."
• "Recently the price has jumped from £16 to £20, and the care has dropped significantly."
• "Just try to shove the vet plan on you won’t be using these again."
• "I haven’t even visited the vet is either yet and I’m really not impressed... Fills me full of confidence, the fact I can’t get an appointment."
• "Said lady in much need of a refresher course in customer service, compassion and word context."