Johnsons Volkswagen Stourbridge Reviews Summary

Customer Service

Pros:

• "Beyond happy with the car and service I received, and would highly recommend to anyone looking for a change of car."
• "Fabulous experience at Johnsons Stourbridge! Harri guided me through the whole process, was quick to answer any questions, met my budget, gave me a thorough handover and I know that I can get in touch with any questions or queries that I may have."
• "Very pleased with my new Polo, I'm over the moon."
• "I'd like to take this opportunity to thank Scarlett Lawson-Hughes at vw stourbridge for assisting me ordering my new car an outstanding service very very helpful made it go very smoothly."
• "Huge thank you to Karim on sales. Professional and knowledgeable and very helpful."
• "I have just picked up my new Polo and wanted give thanks especially to James who was so informative and helpful in the beginning."
• "Absolutely amazing service. If you are looking to buy a car here, ask for James Dyke. He's down to earth and to the point."

Cons:

• "I emailed him for 3 weeks asking when MOT will be done, as I want to see if any problems arise and end up waiting longer."
• "EDIT: 7 weeks after raising the issue with them, and with VW Customer Care direct, no response. Says it all."
• "Managers had terrible attitudes."
• "When on site they will tell everything you would like to hear but a lot of it is not true."
• "Asked if they might call me back only to be told they are also too busy to do that."
• "Nothing pleasing to say apart from the front of the house staff was really nice. The manager is a joke not interested in customer service more worried about selling his dodgy stock."
• "The attitude from sales manager is unbelievably rude and very unprofessional."

Vehicle Service Quality

Pros:

• "Our VW Fox developed a fault... it was easily and quickly fixed - thank you - a far better service than dealerships nearer to our home."
• "Had a couple of troubles with the vehicle but soon had me back in and fixed in no time."
• "The car had some vehicle recalls to do that took longer then the service was planned for, but Mike and Brandon kept me completely informed."
• "I had a small issue with the lights on my Volkswagen Up and... they helped find the issue and rectified it immediately."
• "I had an issue with 1 tyre losing air and after returning they replaced it without question."
• "Recently purchased a second hand vw Tiguan from another garage. Time had come for 20,000 mile service and so I decided to use vw Stourbridge. All I can say is what a brilliant service from start to finish I received from Ben."
• "A very good service from the team at Stourbridge Volkswagen, especially James Dyke."

Cons:

• "I took my car to Johnson’s Stourbridge for warranty work, which was subpar."
• "I see the wheels are all CURBED! Bad Scuff on the back bumper like something scraped it."
• "Terrible service, brought a car from here which had to be taken back twice over two years due to the smart repair not being done correctly and cracking the paint each time."
• "Once questioned the manager he told my partner that there was no need to get the oil filter change in the first place so we paid £190 for something that didn’t even need doing!"
• "Bought a car from here and clutch went in less than 3000 miles."
• "Wouldn't replace unless I paid, for something they had broken!"
• "I feel like I have been billed for an unnecessary over repair on my vehicle."

Communication & Responsiveness

Pros:

• "Credit where credit is due."
• "I would thoroughly recommend this dealership, james the sales rep was brilliant he sent me videos of the car with a great description."
• "Within a week I had the exact car I was looking for! I can highly recommend James Dyke. He was very responsive and communicated extremely well with me."
• "Communication was frequent throughout the whole process."
• "The communication was every day, and since I had to catch a taxi to collect the discounted the service by 20%."
• "I would just like to say how helpful and friendly we found all the staff at Stourbridge Volkswagen, especially Scarlet who dealt with us from start to finish letting us know every step of the way to us receiving our car."
• "I had a great experience with this place. James Dyke (who sold me my car) was so helpful and always kept in touch to let me know what was going on with the process."