Mambo Jambo Reviews Summary

Service

Pros:

• "Our waitress was brilliant, remembering what everyone had ordered."
• "Welcoming staff are always polite and helpful."
• "The staff are super helpful, with the generous portions good value for money."
• "Celebrated my grandson's 13th birthday. The staff were really obliging."
• "Love this place, my favourite restaurant in Norwich. Atmosphere is great and the service is always good."
• "The service was brilliant, & between her & a colleague, they even went out of their way to get my cousin some dairy free ice cream for a medical condition she has."
• "The staff were very friendly especially Carly."

Cons:

• "Service is awful, you need to approach waiter by yourself, nobody will give you menu without asking."
• "Our main took 2 hours to arrive from when we got there."
• "Steak very tough. Food dry and over cooked."
• "It took an hour and a half for our food to arrive, they offered free drinks but we wanted to eat not drink!"
• "Terrible service. No communication."
• "Service is terrible, everyone is always in a rush (even when it doesnt seem busy)."
• "The service was underwhelming."

Food Quality

Pros:

• "The garlic bread was divine, probably the freshest and tastiest I have had served at a restaurant!"
• "Food is wonderful and lots of it if you have a big appetite is good."
• "The Chilli I had was very flavoursome with the right notes of spice and seasoning."
• "The food came out piping hot and was delicious."
• "Food fantastic. Great selection on menu and good portion sizes."
• "The food was fantastic! Tasty, plenty of it and also reasonably priced."
• "The hot wings are very good and are good value as they're large and meaty."

Cons:

• "Currently writing this review between rounds of throwing up with food poisoning after eating about 5 hours ago."
• "Food was extremely basic but at a highly inflated cost."
• "The food was terrible."
• "Food was awful. Left a terrible aftertaste."
• "I've never known a Mexican restaurant to use the flavourless, plastic cheese on nachos."
• "Probably the worst mexican food I have ever had: will not be eating here again."
• "The glaze on the salmon was a little burnt, and really really sweet."

Atmosphere

Pros:

• "The decor felt very Latin-esque and comfortable, and was clean!"
• "Good place to bring kids once they're out of pushchairs."
• "The restaurant still has the same warm & cosy atmosphere, & I can't wait to go back."
• "Great atmosphere."
• "Really good atmosphere and friendly staff."
• "The atmosphere is fantastic, very relaxed and friendly and the music and wall décor suits the restaurant perfectly."
• "Lively atmosphere, staff friendly and very helpful."

Cons:

• "I do not rate this place one bit on either service, food or even atmosphere."
• "Decor is confused."
• "The atmosphere seemed to have changed and as a family we decided we wouldn't go again."
• "Food fairly average, loud atmosphere - popular with group bookings like Hen Parties."
• "The main downside which is the lack of accessibility for pushchairs and wheelchairs - access is up a steep staircase and there are several changes of level (all involving steps) in the restaurant itself."
• "Atmosphere was that of a GP waiting room."
• "The sickly green lighting doesn't help."