Chaska & Chaii Reviews Summary

Food Quality

Pros:

• "The peshwari naan, nihari, and paya was really tasty."
• "Food is always fresh and tasty and presentation on point."
• "Their flavorful tawa creations are truly remarkable."
• "Chicken saag karahi and lamb karahi were delicious."
• "The aloo paratha was really flaky and well stuffed. The nihari was the best I’ve had from anywhere."
• "The halwa puri breakfast was one of the tastiest desi breakfasts I've had."
• "The nihari and paratha were absolutely delicious, providing a delightful burst of flavours."
• "The best nihari, haleem and aloo paratha on ladypool road, and probably in Birmingham."
• "The dishes came out hot and extremely tasty, the naan was really soft and tasty."

Cons:

• "The desi tea didn't taste fresh, seemed like it had been reheated over and over again."
• "The parathas and Puri's are so thick that I swear they're still raw."
• "The food is very underwhelming, order the paya for myself not at all sticky."
• "The food wasn't great, it really lacked in flavour and the portion size for a tawa was quite small."
• "The halwa portion was disappointing. They overcharged me for things they didn’t even serve."
• "The food is average. The halwa portion was disappointing."
• "The food was average. The halwa portion was disappointing."
• "The food wasn't cooked properly which they did try sorting out but the after effects don't help them."

Service and Staff

Pros:

• "Staff always go out their way to give exceptional customer service."
• "Service is prompt and attentive, ensuring a pleasant dining experience."
• "The waiters were very sweet and tried their best without the support of the young male waiter."
• "The staff are incredibly friendly and that's not just in the restaurant."

Cons:

• "The service and wait was absolutely dreadful and the staff were so un-attentive and slow."
• "Service and wait time is very bad and there is no structure in place."
• "Service was slow with one person bringing out the food."
• "The service was very poor asked for water for the children was told twice that only bottled water was available."
• "The service was TERRIBLE, the waitress swore at my family."
• "The waiter hardly spoke any English, and when asked for anything, he would acknowledge it and would not bring what was asked."

Ambiance and Atmosphere

Pros:

• "The decor in the restaurant was beautiful, took some pics."
• "The atmosphere is also suitable for family and children."
• "The restaurant's ambiance is cozy, creating a perfect setting for a satisfying meal."
• "Place was clean and tidy and staff was very welcoming and hospitable."

Cons:

• "The only saving grace the venue was it was relatively empty."
• "It's a very spacious place. Chairs and sofas are comfortable. Children seats are also. I am very impressed by their customer service skills, they were down to earth and very professional."
• "I am thoroughly disappointed with Atmosphere on a Saturday. The place was completely empty, devoid of any atmosphere or liveliness."

Pricing and Value

Pros:

• "Prices are reasonable for the quality and taste they offer."
• "Prices were reasonable too."
• "The prices are a very modest £1 per drink which is well worth it."

Cons:

• "They overcharged me for things they didn’t even serve. Make sure you ask for individual items price."
• "The halwa portion was disappointing. They overcharged me for things they didn’t even serve."
• "The food is average. The halwa portion was disappointing."
• "The food wasn't cooked properly which they did try sorting out but the after effects don't help them."