Address: Yarm Rd, Stockton-on-Tees, TS18 3RT, United Kingdom
Phone: +441642633354
Rating: 3.8
based on 195 reviews.
Value for Money
Pros:
"Had a voucher for 40% of mains which is great value."
"The food was good and value for money 2 meals for a little over £8."
"Everyone enjoyed their meal and the price was very reasonable."
"Was pleasantly surprised at the quality and value for money on offer."
"Just got 2 meals for 8.99. cheap enough that you couldn't moan if you didn't like it."
"Nice family restaurant with reasonably priced food."
"Good range of food on the menu, including vegetarian options."
Cons:
"At £9.99 for a small plate it was over valued for the cost and quality of the food."
"Not good value for money at all."
"Carvery service is expensive and not particularly great."
"Food is decent enough but the price of drinks is high and bumps your bill up considerably."
"The only vegan option was baby food pasta, peas, chips and a drink for over £9!"
"Paid £47 for food was disgusted due to food quantity."
"Forced to buy either dessert or starter with carvery at inflated price of 11.99 for what you actually get."
Staff and Service
Pros:
"Staff as usual polite and considerate of patrons eating or drinking in Restaurant."
"Staff were friendly and very helpful."
"Overall all the staff were lovely and the food was very nice, but thank you for making it all so special."
"The staff here were really nice, friendly and efficient."
"Staff are really nice, hats off to them considering the environment they have to work in with screaming kids and food strewn everywhere after a family leaves."
"Staff very helpful and friendly in spite of issues they were having with their computer system."
"Staff very friendly, helpful and welcoming, just all ran off their feet, poor lot."
Cons:
"Other issues in the visit were that one of your staff members clearly thinks its acceptable to be stood at the till area using their mobile phone in clear view of customers."
"A complaint to Head Office resulted in lies from the Manager."
"I have no problems with the staff, but the management / owners - absolute disgrace."
"The staff behind the bar had no idea what they were doing."
"The staff were a disgrace - we got our own drinks, the restaurant was FILTHY DIRTY."
"The Brewers Fayre company really need to review their numbers in staff."
"They were heavily understaffed and were struggling to keep up with demand."
Food Quality
Pros:
"Exactly what you'd expect from a Brewers Fayre - consistent menu and prices."
"Quality of food was good."
"Salad was fresh."
"Lovely breakfast, full English, all freshly cooked to order, as much as you want."
"The food is outstanding an can see is made with care."
"The carvery was really very good with good portions and the veg was both fresh and hot."
"The food was so delicious I had the mighty burger."
Cons:
"The food was revolting, all overcooked deep fried and tasteless."
"Absolutely shocking standard of food, cauliflower bites deep fried within a inch of their life, burger cold and thrown together."
"Food was cold and advised some of it had been warmed in a microwave before consumption."
"Food wasn't hot or even cooked correctly, the steak was still bleeding."
"Food for 5 was rotten 14 pound stake like shoe leather everything we ordered was dry over cooked onions rings burnt."
"Shocking, food was either too salty or bland."
"However the food wasn't worth the money, meat was clearly frozen meat or very cheap cuts."
Cleanliness and Maintenance
Pros:
"We come regularly and seldom experience any issues the food is good and the staff do their best to circumvent the supply problems."
"In general, this restaurant has a great relaxed, cosy, family-friendly atmosphere, decent prices too."
"Nice and clean."
"Went for Sunday lunch, staff were beyond lovely and the cleanliness was top notch."
"Area and tables cleaned and sanitised after use."
"Inside the toilets were clean and fresh, baby changing facilities are also on site."
"The surroundings were comfortable and the service was excellent."
Cons:
"The floors were filthy."
"We were told they closed soft play for deep cleaning between 2 and 2.45 when we went in at 2.45 there was lots of debris on the tables and rubbish on the floor."
"Twice been here since opening, disappointed both times first time hardly had anything from menu and smaller portions."
"The play area was absolutely filthy with dirty plates on every table."
"Play area needs a good clean, kids come out pretty black!!"
"Floors a disgrace, carpets torn and a knife lying in middle of floor for almost 2 hours."
"Lots of mess on floor from previous customers."
Facilities and Amenities
Pros:
"Also, you can get unlimited refills from the Costa coffee or soft drinks machines."
"Great for family outings with a play area inside and out for the little ones."
"Like brewers fayre restaurants as they have indoor play area and a park for children that's a bonus."
"Also incorporates an indoor Dennis the Menace themed children's play area which I would recommend for children over 3."
"The play area is fantastic entertainment for the little ones also."
"The soft play area is always supervised which is handy."
"Nice for families, has indoor and outdoor play areas."
Cons:
"The soft play is really high up and not very good for visibility."
"Soft play was ok but for some reason the tables don't look onto the entrance of the soft play."
"Parents also not allowed in the soft play areas either, which made things more difficult."
"Its disgusting that you have to pay for children to use the play area if you're having a meal in here."
"The disabled toilet facilities are a bit dated and could do with improving."
"Ordered a strawberry smash sundae, which doesn't contain anything off what it mentioned in the menu."
"Not bad, not great either. Some of the kids were fighting each other in soft play and adults couldn't enter the soft play area either."