Apna Lahore Reviews Summary

Customer Service

Pros:

• "The female Manager was very helpful in finding us somewhere to sit down. The waiters were respectful."
• "The restaurant provided excellent customer service."
• "Good management efficient service and the food was delicious."
• "The service in this place is welcoming, pleasant and the people who served us both times are all truly kind."
• "Staff are polite and welcoming."
• "Excellent customer service and fabulous food. The staff is extremely polite and friendly."
• "Staff very friendly and service is very good."

Cons:

• "I went there yesterday for the first time they took a lot of time to give me a menu and the food came an hour late and my kids were really hungry."
• "Management don’t keep track of queue, some people jump queues and get served, long waiting and mismanagement and lack of customer care is very frustrating."
• "Food was tasty but service is very very poor."
• "Customer service at the till very rude."
• "Very poor customer service and when I asked them to show me the bill."
• "The service was absolutely horrible and staff were rude and disrespectful."
• "Very upset with customer service."

Food Quality

Pros:

• "Breakfast is delicious. One of the few places to offer traditional Pakistani breakfast every morning."
• "Everything cooked to perfection. Just like you're in Pakistan. Flavours on point, and staff very attentive."
• "Absolutely delicious food... Authentic desi taste."
• "The Halwa Puri arrived fresh and piping hot, the puris were light and fluffy, and the halwa had the perfect balance of sweetness."
• "Food served here is just like you are enjoying the food in Lahore."
• "Had halwa puri , pararatha, omelette and traditional tea. All the food was spot on and cooked to perfection."
• "Every item of food was absolutely delicious, it had flavour and we all thoroughly enjoyed the food and thought it was 10/10."

Cons:

• "Ordered breakfast... Puris were too greasy and the oil had seeped through the paper bag."
• "The channay just tasted of baking soda."
• "Butter chicken was very mediocre, considering pricing you'd think its nice... again portion size is big."
• "Poor quality food. I ordered lamb shank came in a small bowl tasted Horrid."
• "Overhyped, below average food ordered Halwa Puri smelled only of oil absolutely no flavor in halwa."
• "Nihari was tasteless to be fair."
• "Rubbish food. Chicken karahi was smelling terribly bad."

Hygiene and Cleanliness

Pros:

• "Hygienic and cleanliness wise it was great."
• "The food here tastes authentic and place is clean and to top it off its well priced."
• "Fresh/tasty food, friendly staff, amazing levels of hygiene and a great atmosphere."
• "The decor is basic but clean and the place appears well maintained."
• "Lovely, calm & clean atmosphere."
• "Apna Lahore is a nice clean place to have desi style food."
• "The food is exactly the way it should be, piping hot."

Cons:

• "However, I did see electrical cables coming out of the walls and ethernet coming out of the walls which quite unusual."
• "I visited today and had a lamb curry and halwa puri dhood Patti and Karak chai first the place is very unhygienic dirty the restaurant is incomplete still looks like a building site."
• "The ladies toilet is a huge let down."
• "Also please sort out the toilets they reek."
• "Very humid and tacky feeling inside."
• "Yes it’s small, yes you wouldn’t give it a second look and finally yes the hygiene may raise a few eyebrows..."
• "Lovely and tasty food. However, a cockroach was seen running on the floor."

Value for Money

Pros:

• "Brill place n very reasonable price."
• "Portions sizes and prices were very good."
• "Price wise it’s not that expensive."
• "£11.50 bit expensive."
• "Also very reasonably priced!"
• "Visited with a family of 10 and was surprised how reasonable the bill was."
• "Value for money 5 stars."

Cons:

• "Food is slightly overpriced/hiked prices for what it is can get extremely busy on the mornings of weekends."
• "But very very expensive."
• "Charged extra compared to online advertised prices."
• "The amount of custom they get, they definitely need more space."
• "Desi breakfast was nice and the halwa puri and chaii were really nice, only downside I would say for a £10 breakfast they should at least include tea in the meal."
• "But what we did order which to be fair totalled up to be fairly pricey we were feeling a bit meh after leaving."
• "Very disappointed with this restaurant ordered food and chai, order was half received."

Ambience and Decor

Pros:

• "Would have given five stars if they can have bit more atmosphere and ambience to the place."
• "Happy to see my favourite breakfast restaurant back into business again after an amazing renovation."
• "Great atmosphere. Food was spot on and the guys working there were really friendly and welcoming."
• "Lovely family place in the heart of Birmingham balti triangle."
• "The place has been renovated. Staff wearing uniforms and I must comment the service has improved significantly!!!"
• "Very lively environment, quick service."
• "The décor could do with improvement and updating to really make this a five star place."

Cons:

• "Menus were very greasy."
• "Only bad thing is they could wipe down the tables.. little bit greasy."
• "Food is very well cooked and tasty but decore is bit old & service is bit slow."
• "Ambience was too bland and boring."
• "It says open from 6 when I reach there shop was closed."
• "I think they are renovating as the decor was poor.. And the walls had cracks."
• "Best ever for desi breakfast, required improvement in cleaning, floor was quite greasy and could easily slip and fall."