WHAT THE FISH (HAMMERSMITH) Reviews Summary

Food Quality

Pros:

• "This is the one spot in London I've found that actually does an excellent Fish and Chips and doesn't disappoint."
• "The homemade tartare sauce was exceptional."
• "Fresh fish, good chips, nice wedge of lemon."
• "Fish absolutely delightful and cooked to perfection. Not a spot of grease on the chips."
• "The cod was cooked superbly, cooked to absolute perfection…the batter was really good, chips first class…homemade tartare sauce was amazing."
• "The fish was fried in a delicious batter and was mega crispy."
• "The fish batter was light, Fish cooked to perfection."

Cons:

• "Although the fish was a good size and the batter cooked to perfection, sadly it didn't seem that fresh, it was quite tasteless."
• "The skin on the fish was a bit soggy and the chips weren't great for me personally - they tasted more like oven chips."
• "Fish was unfortunately quite dry but the chips were OK given they had been transported."
• "Sub-par food at Central London prices: cod seemed fresh, crunchy batter but spoiled by the strong taste of oil, probably not changed regularly."
• "Tasteless sausage in batter, chips were also not nice tasting, crispy but didn't taste very good."
• "Disappointing cod and chips. Cod was cooked ok but was really bland, the batter was bland, the chips were just about cooked, tasteless."
• "The fish did not taste the same delicious tasting fish which I used to have. It seems the fish has been deep fried in a cooking oil which tasted terrible."

Customer Service

Pros:

• "Both the chef and the lady at the front of the house consistently greeted us with warm smiles."
• "The man who was on the till goes above and beyond to ensure every customer is satisfied and happy with their meal."
• "Always friendly and helpful staff."
• "The customer service was outstanding, and the food was exactly what I was looking for."
• "Best of the best shop, very friendly staff special Thank you for the boss."
• "Staff very friendly although seem a slight bit disorganised at times."
• "Our review was immediately read by the owner and he responded promptly."

Cons:

• "And the customer service was absolutely horrible the cook was extremely rude and impatient."
• "They treated me like they didn't want me in the building and seemed very moody around me too."
• "Neither the waitress nor the manager were helpful."
• "Customer service is not understood by waiting staff or management/owner."
• "Very poor service this time... waitress decided to favour 2 single gentleman over us... 1 male and 2 ladies."
• "Waiting staff have become extremely poor, with no manners, promptness or concept of who arrived first."
• "The service is very poor."

Value for Money

Pros:

• "Ordered the fish & chips lunch time special for £8.00 plus £2.90 for half a pint of beer."
• "In comparison with other fish and chips establishments the food was nice and the portion size is large enough for two people."
• "Excellent value for money. Had the £5 lunch time special which was tasty and surprisingly generous."
• "This is a high end sit down fish and chip shop but the prices aren't actually as high as you might expect."
• "The prices are extremely good by London standards and I'm definitely going to be a more regular attendee from now on."
• "Reasonable prices and portion for London."
• "The portion size is generous and they clearly used fresh oil to fry them because they also tasted fresh."

Cons:

• "12.5% service charge at the end."
• "Asking 13.5 quid for a regular - not even large - cod & chips is a bit too much for Hammersmith."
• "They charge everything separately, fish separately, chips separately. Even the peas separately with ridiculous prices."
• "Absolute extortion, Being from the north of England where fish and chips is typically £3-£5 after ordering a small fish and chips to take away last night I was hit with the price of £16."
• "£6.90 for one pint of IPA! They don't even charge that much in the West End of London!"
• "Expensive for what it is. Food is ok but not stand out awesome."
• "They only have one size of chips which is£2.50, takeaway box looks nice and good size but with not much of chips inside!"