Stones Fish & Chips Reviews Summary

Food Quality

Pros:

• "The fish and chips served here are fantastic. All cooked using fresh ingredients."
• "Loved the chilli salt you can cover the chips with and the homemade tartare sauce had big chunks of gherkins."
• "Very tasty, lots of chips for a small portion order."
• "The Haddock with large chips and homemade tartar sauce is delicious!"
• "It was absolutely delicious, we tried the fish cakes, fish and chips and the brownie."
• "Best ever fish&chips I had in the UK. Heavenly chips and that cod 😍"
• "Fish that has real flavour with light, crispy batter."

Cons:

• "Wouldn't say taste great and prices for fish and chips a bit steep don't get much change out of a 10 pound note fish loads a grease in it don't give time to drain."
• "The meat itself was a dry as a cat's tongue, the chips looked like finger nails ... they were dry too."
• "Truly the lowest quality fish and chips in this area."
• "The chips were hard in the middle and greasy, the pie was so over cooked the crust could be used as a frisby."
• "The chips taste stale and the fish is overcooked and everything is VERY greasy."
• "Chips were ok but the fish was so over cooked that when you tried to cut it the batter exploded into a pile crumbs and the fish itself was almost like a piece of leather."
• "The worst fish and chips of my life! Too greasy! Not tasty!"

Service

Pros:

• "Good customer service staff are very friendly."
• "Excellent staff, very attentive and helpful."
• "The actual shop looks nicer than ever and the staff are all friendly as can be still."
• "Always a lovely welcome and really friendly best fish & chips in West London."
• "The customer service was on point."
• "Incredibly friendly and welcoming."
• "Staff are very friendly too and provide a nice service, premises is lovely and clean."

Cons:

• "Ordered take out via Uber eats. Order kept getting pushed back (1hr30 - it’s fish and chips so hardly takes long to make!), and then never arrived."
• "Terrible service, terrible food."
• "When I couldn’t hear the lady speaking she turned around and screamed in my face."
• "I’m extremely disappointed in the service, and utterly shocked that there are people who still find it acceptable to speak to a paying customer in that mannerism."
• "Returned it and was offered a refund but no apology and was quite rude too."
• "They treated me like scum and I cannot think of a reason except for my race."
• "The service is terrible. I was served by a short lady who didn’t even acknowledge I was in the shop."

Value

Pros:

• "Both of us were full after it and felt it was excellent value for money."
• "Recently moved into the area and 10/10 honestly would recommend the prices are extremely good."
• "Great value for money, generous portions."
• "Friendly service and great value for money, generous portions."
• "Reasonably priced chips. £1.65 for regular portion."
• "The food is reasonably priced."
• "Good portion sizes, I got sausage and chips for £5."

Cons:

• "The prices are extortionate on top of that, tiny portion size."
• "I paid over £3 for the chips with the fish and I hardly got any, the chips with the sausage had more, so very disappointing."
• "The portion of the chips and the size of the fish were meant to be big and unfortunately it was not what i expected, too little portion for a high price."
• "Tiny stingy miserly portions for the price you pay shocking!"
• "Too little portion for a high price i expected to be impressed."
• "Bought a large chips.. worst proportion size I have ever had from a chip shop .. will not be returning!"
• "Now its over priced for what it is food is way to oily the food."

Cleanliness

Pros:

• "Shop is absolutely spotless!"
• "The decor was amazing, very clean."
• "Also the place is the cleanest take away I have ever seen."
• "5 Stars on the Door rating for hygiene and food safety by Ealing Council."
• "Also the cleanest takeaway place I have seen."
• "Staff very friendly. I will be making this local fish bar even though I travel 2 & half miles to get there."
• "This place is amazing! Friendly staff, clean, great decor but most importantly the food was fresh, top class and delicious."

Cons:

• "Crockeries were a bit stained and limited napkins at the table."
• "The chips and the fish felt like they were fried in a week old oil because they were very dark."
• "The manager of the shop is a bit rude; He gives me racist vibes every time i go in there."
• "But service should be improved the girl which was serving me on till wasn’t very polite or maybe she was tired?"
• "The fish was decimated, dry, cold and hard."