Fair Deal Autos Reviews Summary

Customer Service

Pros:

• "Customer Service is fantastic and very friendly and helpful."
• "The guys at Fair Deal Autos were so helpful and transparent with the whole process."
• "The mechanics and reception staff are very friendly, they always go out there way to help and find parts required."
• "Great customer service and staff will defo use again and highly recommend to anyone."
• "The reception staff are welcoming, friendly and knowledgeable."
• "Always friendly happy to help staff."
• "Very impressed with the service I received, all the staff are really friendly and helpful."

Cons:

• "Never trust them when they say they have updated their system to apply credit on your account should you land in a similar situation like me."
• "Service was shocking total lack of interest and was being fobbed off."
• "They didn't a fine job fitting my tyres but the face-two-face service was rude and patronizing."
• "The young man man then got very aggressive with me and told me he did not like my tone."
• "No one explained what works been done or checked the car with me."
• "He had no customer service skills... stay clear people! this is my very first 1 star review EVER!"
• "Poor communication after paying a substantial amount for the service... Wasted half of my day, I am totally disappointed and will not be using this garage again."

Value for Money

Pros:

• "Would recommend this local garage for service and value."
• "Very reasonable prices, friendly, helpful staff who were straight up about things and didn't make me feel like they were selling anything unnecessarily."
• "Cost was up to £200 cheaper than other local garages."
• "Used FAIRDEAL AUTOS a couple of times for tyres. Every time I’ve used them they are very efficient, professional and very good value for money."
• "MOT passed with no problems. Very reasonably priced full/gold service done."
• "High quality workmanship. Extremely fair pricing."
• "Very quick and efficient really fair prices."

Cons:

• "'Diagnosed' that will cost £305 to fix the heater in my car, I didn't want it so they made me pay £35 for 'diagnostic'. Went to different place and found out nothing was broken."
• "So give you an idea, after the diagnostic the guy gave me a call quoting me £740... I actually didn't get the car for 5 days and at the end of it I paid nearly £1100."
• "They just want your money."
• "So they charged 75 pounds just to fix hand break."
• "They failed my car for a couple of nonsense reasons in hope they can rip me off by replacing parts didn’t need to be replaced..."
• "I was basically charged DOUBLE the price for each item."
• "I was shocked to receive a call from the garage that my Car has failed the MOT test because the most new looking tyre I got replaced was of wrong type/number."

Reliability

Pros:

• "Fantastic garage. Really look after you."
• "Been in Edinburgh for 4 years and used this garage anytime I've needed to put my car into the garage."
• "Been using this garage for years now. Popped in unannounced a few times and always there to help!"
• "They checked it all out and took it for a test drive and reassured me it was safe."
• "The team were honest about what they could do to help and gave us with a temporary solution so we could get it home and booked in for repair."
• "They found the problem, ordered the part and fixed the issue by the next day at a reasonable price."
• "Always get my car serviced and MOT'd at Fair Deal Autos, the team are friendly, professional and knowledgable."

Cons:

• "I just can not believe they left me hanging all day and never even fixed it, considering it was an obvious fault and another mechanic took half an hour to check it and 2 hours to source part and fit it."
• "Next morning I start the car and I can hear the same rattling noise."
• "Car broke down 2 minutes later. Had to get recovery."
• "I really don’t recommend this garage as just pull money without fixing issues."
• "The real insult to injury however was the fact they'd removed 2 of my central alloy hubs, hadn't bothered to put them back on, and then lost a third alloy hub."
• "Frustrating service. Got an appointment at 3pm for MOT. However, it’s 4pm now, still no one worried about me."
• "However, just over a week later one of my (new) tyres was completely flat and the other close to flat."

Honesty

Pros:

• "Very hard to find a honest trustworthy garage."
• "They don't take advantage of the fact I am an utterly clueless female customer."
• "I am a single female, who's knowledge of cars is basic, therefore have put trust in others & have been ripped off previously by garages & car dealerships, but I was most pleasantly surprised by the honesty & friendliness of the staff."
• "Service was top class and very honest. that in its self is priceless."
• "I believe they are honest."
• "Thank you for the great and honest customer service. Much appreciated Davie."
• "Really good service and will definitely recommend! Genuine guys."

Cons:

• "They just want your money."
• "Grossly incompetent."
• "To my absolute shock I was asked to produce a receipt or a note."
• "I could read the dishonesty and greed writ large on the man who is the owner of this garage."
• "So, there's either a thief at 'Fair Deal' Autos, the most absent-minded staff on record and/or most probably a bald-faced liar too!"
• "They are only interested in getting your money with minimal service."
• "I am astounded by their complete lack of morality, ethics & integrity."