Andrew Reeves Letting Agents Beckenham Reviews Summary

Customer Service

Pros:

• "The Beckenham team (Feyi and Millie) were fantastic and highly professional in helping us secure the house."
• "I was welcomed brightly by Alexia, who was so wonderful. She made everything super easy and was very clear and encouraging."
• "Molly and Adil have been very professional, helpful and friendly."
• "Everyone at Andrew Reeves, Beckenham are always friendly, welcoming and helpful."
• "Highly recommend Andrew Reeves. Worked closely with Karl Taylor who is very thorough, professional with excellent communication!"
• "Massive thanks to Leah who has gone above and beyond in helping us throughout the process."
• "The staff at Beckenham were very friendly, helpful and professional."

Cons:

• "They’ve ignored my correspondence, covered for one another. Their appeals process is non existent."
• "Held on to my deposit for over three weeks after the landlord had confirmed release."
• "I have raised the complaint and waiting for their reply. I need my holding deposit back."
• "On the day of check-in, we arrived at their offices at 11 am to be told that the tenancy agreement was not yet ready for signing due to a mistake."
• "Con artists basically, agreed one price for the flat, come to sign the contract and they added £50 more a month."
• "When trying to arrange a second viewing of the flat they cancelled two viewings, one with less than 20 minutes notice."
• "Stay clear of Stacey. Go elsewhere if I were you, you want to deal with professionals when you are looking to buy or rent a property & unfortunately this company is far from professional."

Rental Process

Pros:

• "The portal to manage the application, the welcome box and the flexibility were all very welcome in a hectic rental market."
• "Fantastic service. The whole team were extremely professional but personable too."
• "The entire process, from our initial interest, through the viewings, through referencing and signing the lease, all the way through move-in day and beyond has been a breeze."
• "It was fantastic service with excellent work of renting, would highly appreciate for the service rented."
• "Brilliant service throughout the process, was always on hand to help answer any questions we had & made the process very simple."
• "The portal to deal with any queries regarding the house is transparent! Signing the contract using Yoti was seamless, easy and quick to use."
• "Has been a stressful time recently trying to move and find the right place. I’ve rented a lot of times but this was by far the smoothest process I’ve been through."

Cons:

• "Andrew Reeves are expensive on the admin fees and non flexible on the referencing mechanism."
• "Given the money spent in agency fees, we would have expected a much better service and would not recommend using them."
• "Referencing needs to be better organised as a whole and if one wants to move in quickly please don't take chances with Andrew Reeves."
• "They put a tenant- Mr Daniel Mitchell with fake employment references in my property, gave him all existing sets of entrance keys to my property so I don’t have access."
• "After the move issues found at the property are taking ages to get resolved."
• "We had asked to receive a call from the manager to discuss the difficulties we had experienced however we have still not heard from him which is very disappointing."
• "Extremely disappointed with this company. Instead of being honest they lie and use pathetic excuses."

Staff Performance

Pros:

• "Karl and his team at Andrew Reeves were fantastic from start to finish when my wife and I decided to move into our first rented property."
• "Having approached a number of agents, Karl Taylor from Andrew Reeves stood out above all."
• "I'd like to say a massive and personal thank you to Mathew, Lara, and Karl at Andrew Reeves Beckenham for their very friendly approach."
• "Me and my partner had a wonderful experience moving with Andrew Reeves."
• "The latest member of staff looking after my property, Julie Button, has been courteous and effective."
• "I was recommended Andrew Reeves from a friend of mine. They are on the ball, Karl is extremely helpful, Michael was very presentable and Martina was very responsive."
• "A very big thank you to Karl and Michael, great customer service and excellent hospitality, very informative and helpful with queries."

Cons:

• "Landlords beware of this Company. Andrew Reeves countrywide. The Beckenham Branch Letting staff Millie Bowley and Feyi are incompetent and dishonest."
• "Its not the branch, but the administration that let them down."
• "Feyi asked me to pay the holding deposit by asking for my card details including CVV number through phone call."