Manchester Apartments Reviews Summary

Customer Service

Pros:

• "I couldn't be more pleased with the exceptional service I've received from my letting agent over the past year."
• "Hannah Jones, in particular, deserves a special mention. Her attention to detail, prompt responses, and willingness to go the extra mile have made all the difference."
• "Neal was super helpful when securing a tenant."
• "I had a fantastic experience with property manager Karla Ashun."
• "The team at Manchester Apartments are ever so helpful! A special mention to the lovely Osman."
• "Sophie Stevenson was very helpful throughout the entire process and was quick to respond to any of my queries."
• "I want to give 5 stars towards the maintenance team at Westpoint in Manchester Apartments."
• "I had a good start with my new flat so far, the contracting process is quick and clear."

Cons:

• "General staffs like Alex are super nice and helpful. But the negotiators are non-responsive when it comes to things like referral bonus."
• "Would have given it a 0 if I could. This company took advantage and scammed me and my friend."
• "The experience of booking your next apartment with them was smooth and easy. Hannah Jones was very helpful throughout the process."
• "Average, did not respond to emails all the time, and ignored us when we asked for paint so we could repaint the marks."
• "The apartments themselves are new and nice. But when it comes to customer service.. not amazing."
• "I had an awful and incredibly upsetting and stressful time dealing with them."
• "Really impressed with Sirah Majid and the help she provided."
• "Very unpleasant stay during the tenancy period."

Maintenance and Facilities

Pros:

• "The apartment itself has been a dream to live in. It's well-maintained, and any maintenance issues were promptly addressed."
• "Manchester apartments have very good maintenance team, they resolve all your given problems within 24hr."
• "The maintenance team are lovely and get things done fast."
• "The maintenance team were also very helpful and were quick to respond to any issue I had."
• "The whole experience for complete near to 1year was really good."
• "Choosing to live at West Point as a student was undoubtedly one of the best decisions I've ever made."
• "Extended my tenancy for another year 3 months after I moved into Brookland House last year!"
• "The entire team (specially Sophie Stevenson) was extremely helpful in helping me procure a gorgeous studio apartment in Manchester."

Cons:

• "We've had some issues regarding a leak in our building recently, causing our entire apartment to flood."
• "It’s been almost 2 months since I moved out of my apartment."
• "My only criticism would be that the promised maintenance is only available on weekdays, not 24/7."
• "Came in recently to find a place for myself next year."
• "Their service is very poor. The staff in the main office are very impatient when talking."
• "I had a standard studio. The room it’s self is very small to be honest the mattress isn’t the best."
• "Although the holding deposit is non-refundable, James Webster the Senior Letting Negotiator was very understanding of my situation."
• "We’ve been living at our apartment for the past few months and it’s been fantastic."