King & Chasemore Letting Agents Brighton Western Road Reviews Summary

Customer Service

Pros:

• "The entire team is very sweet, friendly and welcoming."
• "Very professional and took the time to understand his clients needs."
• "She worked extremely hard to keep me informed of the whole process."
• "All the staff were most helpful and friendly, answering all my queries promptly and efficiently."
• "Atosa was incredible in helping us find our new home."
• "They have a very professional and efficient service team and workflow."
• "Erena has been super helpful (and quick!) in sorting out everything for my new rental property."

Cons:

• "He also disappeared on us and the landlords for almost 4 weeks with zero communications."
• "Expect to be spoken to like absolute trash over the phone, all of your complaints to not be taken seriously."
• "Unfortunately I can't put 0 star. They booked us in for an appointment, all the way from London and when we came at the property, their answer was that the property was let 10 min before us."
• "Hours and hours of unnecessary time wasted, unacceptable communication, and a total and utter lack of caring."
• "They have been quite hard to get in touch with by phone, half the time we tried to ring them we got the answerphone."
• "The agents forgot we had a property viewing booked, so we had to wait around for an hour."
• "I never received the letter and told him this. So as he isn’t in my opinion a very good communicator and contradicted himself during our conversation."

Professionalism

Pros:

• "Really lovely and friendly team, Rob and Rebecca helped so much with our move into a new flat in Brighton."
• "Genuinely, this was such an exceptionally pleasant and professional experience!"
• "Great experience! Erena was super helpful from the moment I walked in the agency!!"
• "They are very efficient and professional. A great agency!"
• "I know that I work with a reliable letting agent."
• "Excellent service! They helped me to move in to a new fabulous apartment."
• "Roberto Cantu is an excellent agent who helped me secure a great place in Brighton."

Cons:

• "I am kind of shocked to learn that after I made them aware that they had put up the flat I was living in at the time with pictures that are 18 years old showing the flat in a completely different state, they continued to list it with extremely misleading pictures."
• "On top of the fact that everything they charge for is astronomical £300 per person for referencing when other agencies in Brighton do it for half that price."
• "LETTING AGENTS ARE AFFECTING SOCIETY ADVERSELY, NOT JUST DRIVING PRICES TO UNREASONBLE HEIGHTS but leaving perfectly homeable people out of homes."
• "We’re quite dissatisfied with their services and information which was not transparent to us before we proceed with our deposit."
• "Rented a flat in a despicable state with mould and a faulty oven. The oven turned into a great danger when the wiring completely failed and the fire brigade had to be called out in the middle of the night."
• "It was also promised on the advertisement that the kitchen will come with 'white furnitures' and later they were unable to replace the washing machine which was faulty from the beginning."
• "Overall a very good impression of this company going in has now been trashed coming out and I would not use them again after today’s experience."

Recommendations

Pros:

• "Would definitely recommend."
• "Highly recommend."
• "We even got a welcome package to our new home with all useful things!"
• "Would 100% recommend King & Chasemore!"
• "Rebecca was soooo helpful and found us the most perfect flat!"
• "Roberto was so helpful! I was so stressed finding a new home and he made it so easy, was very friendly and helpful. Would highly recommend."
• "Excellent service from King and Chasemore. Very professional, friendly and efficient. Would highly recommend them to anyone looking to rent out a property."

Cons:

• "These other reviews must be fake, I recommend everyone to avoid King and Chasemore and Countywide lettings like the absolute Black Plague."
• "I really wanted to avoid leaving a one-star review and sharing this photo, but after two months of complaining about a severe mould problem (which was already in the flat when I moved in) I have had enough."
• "Writing a quick review so I can let this go: absolutely terrible experience working with Liam at this office."