Ladybarn Group Practice Reviews Summary

Staff Professionalism

Pros:

• "Supportive, informative & willing to take time to listen to any concerns whilst providing a full explanation of any results or symptoms."
• "Dr Beardwood really listened to me, and even text me after my appointment with more information."
• "A great team working hard in tough times."
• "I have always found the staff at Ladybarn group practice to be helpful and supportive."
• "I would like to say that i have a great doctor who is straight direct and honest with me about my issues."
• "Especially Dr Anderson and Dr Dunn, many thanks for your loyal support."
• "I've been with the practice for less than a year, and have found all of the doctors I have seen are caring and compassionate."

Cons:

• "The major problem with the surgery is the unprofessional, rude, arrogant, disrespectful down right disgusting stuck up attitude of one DR JAMES ANDERSON."
• "Some of the receptionists are a bit abrupt."
• "Shocking don't answer the phones when you call, also been in the waiting room and heard them discussing patients in an unprofessional manner from the back office."
• "Rude and lazy reception staff, can never book an appointment when you eventually get through on the phones."
• "The receptionist staff are rude and really don’t care about patient wellbeing."
• "Very bad experience the staff is very rude the receptionist not listen."
• "However, Dr Anderson was really rude. I felt he made a lot of personal judgments than clinical."

Appointment Accessibility

Pros:

• "Their new online(app) booking service has changed things immeasurably for the better in terms of getting appointments."
• "I have never experienced any difficulties when making appointments."
• "I moved to this surgery because I could never get an appointment at my previous one and I've been pleasantly surprised by how good the access is."
• "It's a privilege to be a patient at this practice, all the staff are very patient and understanding."
• "Getting an appointment is quite an easy process and the waiting time for the appointments are very fair."
• "I use the online booking facility all done on the app. I have visited twice this year and I am impressed."
• "Yes, problems are getting through in the morning but if it is to make an appointment which is not urgent, its best done online."

Cons:

• "Been on hold for over an hour for a cervical screening appointment they request I make...I feel this could seriously out someone off getting a screening."
• "Absolute waste of time. Phones never answered you could be waiting hours on end."
• "Cannot get through on the phones. Cannot make an appointment over the phone."
• "Please can you explane today 24 Jan 2017 I'm on the phone now and have been since 11.55 and I'm till hanging on waitting for reception to anser there phone."
• "Always had my problems brushed off here, been trying to get an appointment for a long time but never get a call back !!!! "
• "It's hard to get through on the phone at 8 am."
• "Cancelling appointments with little to no notice, unfriendly receptionists and blood tests going missing are something you have to deal with while going to this practice."

Reception Staff Attitude

Pros:

• "Lesley goes out of her way to ensure you get what you need!"
• "The staff are really helpful and friendly."
• "The receptionists are always friendly and very helpful."
• "Jojo on reception kept checking up on me... I just want to say a massive thank you to her for making sure I was ok during this time!"
• "All the receotion staff and the Doctors at Ladybarn Group Practice are professional and try their very best to help."
• "The ladies on reception are fantastic to talk with and to deal with. Courteous, helpful, understanding, friendly and professional."
• "My personal favourite is Lesley, whose attitude and character lights up the world when she answers the telephone."