Taylor Rose MW London Bridge Reviews Summary

Customer Service

Pros:

• "They worked tirelessly to deadlines, kept us organised and answered all our questions regardless of how big, small or mundane."
• "We feel we have been looked after very well, they took us through the whole process smoothly and efficiently, making themselves available 24/7 if need be."
• "Had a wonderful experience with Nima, Pam and Isa. The closing process was long and strenuous, to no fault of their own, and they were always very patient and always advocated for me."
• "Any questions we had, they were just a phone call away and were happy to help us."
• "They were on hand to answer all of my questions and kept me updated with all of the processes going on behind the scenes."
• "They were always available at the end of the phone, continually keep us updated and extremely easy to deal with."
• "I always had prompt, professional responses and they were happy to answer all my questions."

Cons:

• "An incompetent company who will not allow you to make a complaint, STAY AWAY!"
• "Beata consistently demonstrated a lack of helpfulness and appeared more focused on serving the bank's interests than addressing my concerns as a client."
• "It was a painful process and the communication was inexistant or rude and inconsiderate."
• "I complained to their firm but have yet received any satisfactory response."
• "Unfortunately, my experience with them mirrored the same communication issues I encountered with Beata and Mustafa."
• "We had to do their job for them by dealing with our seller for them as they were so slow and unresponsive."
• "Communication was beyond poor, zero knowledge, pure lazy staff, they had to be chased and prompted every other day to get anything moving."

Professionalism

Pros:

• "Guy had well explained the whole process and it was a lot more straightforward with his assistance."
• "Eloise is very professional and knowledgeable."
• "Professional, knowledgable, tactful, available at all the critical times, coming up with relevant alternatives when required, flexible and fast."
• "Our solicitor Jeny was great and dealt efficiently and patiently with the multitude of queries raised by the buyer's solicitor."
• "Nirali was incredibly quick to respond to issues, often sending emails far outside of business hours."
• "Jesh is a superwoman. She was extremely patient, meticulous and responsive, which I found extremely valuable as a first time buyer and all the anxiety that comes with it."
• "Professional behaviour and excellent service."

Cons:

• "I strongly advise anyone seeking legal assistance to steer clear of this company to avoid unnecessary stress and frustration."
• "I would not recommend and hopefully won’t ever have to deal with Taylor rose again."
• "We will never use this firm again."
• "I do not recommend."
• "!!!!!DO NOT USE THIS SOLICITORS!!!!!"
• "Useless! Communication was beyond poor, zero knowledge, pure lazy staff."
• "Absolutely disgraceful given the urgency of the matter."

Efficiency

Pros:

• "Thank you so much to Nirali and her fantastic team (Jesh & Louise) for their services. As first time buyers, they made the process super quick, easy and efficient."
• "I was pleasantly surprised to find the estimate was exactly right."
• "Upon completion the developer told me it was the smoothest and fastest application they dealt with."
• "They give the impression that it really matters to them to do the best possible job."
• "We have completed on our first family home and it went very smoothly and quick thanks to Louise Astley and Nirali Petal."
• "The team are experts in their work, and worked seamlessly to deliver to our needs."
• "Their efficiency is truly remarkable, for example, they were able to help complete our home purchase with only a few days notice and managed to secure completion without a single hiccup or delay."

Cons:

• "It took six months to complete and there were times when I thought I may lose the buyer."
• "We were nearly missing the Stamp duty holiday dead line because the service has been slow and not adequate to the importance of the purchase."
• "We instructed them 6 months ago, our house is ready to move in and we are first time buyers. We have had nothing but trouble."
• "We have been forced to amend all the documents prepared by the solicitor and the fact that there were lots of mistakes in them it is not clearly a good sign."
• "They also kept losing important post and requesting documents to be re-sent to them."
• "The final bill is almost double of the initial quotation... Never provide the final statement showing where the fund went to although request it few times."
• "They did not pick up the phone and were sluggish responding to emails."

Communication

Pros:

• "With clear transparent discussions on fees, they were always responsive to any question or concern we had and diligent in their reports."
• "Highly recommended! Guy and his team are very professional and super helpful."
• "Not a single email was not replied to with an acceptable answer within 24h."
• "What I most appreciate is that he replies email almost in real-time."
• "The communication was second to none, with information coming across to us at weekends and in the evening out of office hours."
• "In my experience solicitors are rarely available to take calls but Jeny and Alisha were always available and when they were not they returned calls quickly."
• "The communication throughout was outstanding, as others have mentioned. I always knew exactly what was happening."

Cons:

• "I would absolutely recommend Nirali Petal and her team to anyone buying a new build flat."
• "It was still over £2000 what had been quoted."
• "Attempts to contact Beata's supervisor, Mustafa, proved equally futile."
• "We used McMillan Williams for the sale of our flat and the purchase of our new build home. They were brilliant all the way through."
• "We had a very tight timeline for our first house purchase and Nirali and Jesh managed the process from start to finish with the utmost professionalism and ensured that all the necessary work was completed in time."
• "We would absolutely recommend Nirali and her team."
• "This meant we were unable to exchange and faced a delay of up to 2 months waiting for the charge to be removed."