Stuart & Co Solicitors Reviews Summary

Service Quality

Pros:

• "They made progress so smooth and fast."
• "Hazal was our Solicitor and was so helpful throughout the whole process."
• "Hazal Aslan was always happy to answer them in a clear and concise way."
• "Shiria professionalism and support we get all the process quickly and efficiently!"
• "We would like to say a massive thank you to Hazal for helping us purchase our first home."
• "Shiria was really good and answered any questions I had when unsure, everything moved swiftly."
• "Hazal - our solicitor - provided a first class level of service, keeping us informed throughout the process."
• "I have an excellent experience with the Stuart & Co Solicitors."

Cons:

• "A normal, uncomplicated property purchase is completed around 8-12 weeks. I was with them for 5 months and still haven't got updates."
• "Their process was in efficient and when I asked for some help I was told to ring their suppliers helpline to discuss."
• "Communication was appalling and unprofessional. Several mistakes were made by Firat in our case which we had to spot ourselves."
• "Hard to get hold of, unresponsive, missed things and caused delays through asking for reasoning about things already resolved."
• "I wrote a review which I felt to be an honest review. The outcome was a long email from the solicitors in question."
• "Stay well clear of these solicitors for conveyancing. Firat was awful with communication and left everything to the very last minute."
• "Solicitor and the trainee solicitor are not responsive. I often got complains from estate agency about this issue."
• "Unfortunately, our case was assigned to Firat Bekem, whose lack of communication was extremely poor."

Communication and Responsiveness

Pros:

• "Her response on email and clarification on each point is appreciable."
• "She provided regular updates and was always quick to respond to our queries."
• "She also kept me updated on the progress of the purchase at every stage."
• "Quick to respond, patient to handle all the silly questions / queries I had."
• "Very approachable. She was always one phone call away, and always replying to our queries very fast."
• "Shiria who was with us for all this period of time and support us and always be in touch when necessary."
• "Absolutely outstanding service from Oktay Yilmaz at Stuart & Co, very knowledgeable and extremely helpful too."
• "Ibrahim Aytac has represented me in a number of conveyancing matters. Very responsive and makes sure matters are progressed in a timely fashion."

Cons:

• "Communication is an issue with them, hard to receive updates on the status of purchase."
• "Their communication was lacklustre and left a lot to be desired too."
• "I dealt with Shiria as my Solicitor for my first time buy!! She ignores email and phone calls, never got a reply from her, not even once."
• "The communication is very poor and we were often left in the dark on the progress of our sale."
• "No replies to email, no replies to calls. Used them to buy a property and it felt like they were trying to make it as difficult as possible."
• "Very poor communication, poorly written emails and no response to phone calls and emails."
• "Whenever I called I was told the solicitor (Gizem) was "busy and will call you back", which never happened."
• "Terrible customer service. No replies to email, no replies to calls."