Baker St Bikes Reviews Summary

Customer Service

Pros:

• "Their person I spoke to on the phone was able to narrow the choice down to 2 machines, and when I went to have a look at them Jamie listened to all my questions and recommended one particular bike."
• "The staff always seem to have time for a quick look, no matter how big or small the job."
• "They were so helpful and friendly and not at all upset when our son climbed into the window display threatening to topple everything."
• "Jamie who received my order was so communicative."
• "The team in this shop were fabulous. Really patient, helpful to adjust the bike to suit me."
• "Very friendly and efficient, work was completed quicker than quoted, and cheaper than first quoted."
• "Really wonderful, friendly and knowledgeable service from the staff here."

Cons:

• "They told me to call back on Saturday and take my chances getting a booking the next week, which obviously isn't helpful."
• "The robot like owner and son are just completely unfriendly and seem to hate smiling."
• "The younger guy is incredibly rude."
• "They were fully booked up, which is fair enough, but had time next week but wouldn't take a booking for me for some reason."
• "Gave my front wheel to this Bike shop 3 weeks ago for bearing change... Not one text or call during the 3 weeks."
• "I do find it quite funny how folks at bike stores get quite offended if you don't know the ins and outs of your bike as well as they do!"
• "THE worst bike shop I have ever been too anywhere ever. Absolute con artists."

Quality of Repairs

Pros:

• "Sort the issue super quick whilst I waited."
• "They did a free tyre swap and spare tubes, and I was able to take away the originals."
• "Mike had the problem sorted in about 30 seconds."
• "They fixed it there and then and even took a piece of a display bike so they could fix it that day."
• "Jack sorted my brake out in minutes flat and even refused payment, despite my insistence."
• "They really were a great team who went out their way to ensure everything was rectified."
• "They managed to fix all the nagging faults that no one else seemed to previously and now its a dream to ride."

Cons:

• "Charged me an absolute fortune and ruined my bike."
• "The glue didn't work so he gave me a Sellotape to try which is a joke."
• "After a service, unfortunately, they manged to replace chain and gear discs on my bike so badly that even after going back a couple of days later for a retune, my bike's gears have never shifted properly."
• "Replaced chain, and gear sprocket thing, I got ten minutes down the road and the chain fell off."
• "Awful. Charged me an absolute fortune and ruined my bike."

Value for Money

Pros:

• "Reasonable price given the situation."
• "Not cheap but fair and money well spent."
• "All in all, it feels like money well spent."
• "Service, 4 new cables, fitting cassette and chain and 2 new tyres, and transferring old cassette and tyres to spare wheels, trued my wheels, all for £72. Absolute bargain."
• "Very impressed that they replaced my front tyre without charge last week, simply because the previous one was very new on."
• "With new tyres and chain the bill for the total rebuild wasn’t that big either."
• "Very honest, friendly and expert service. Going out of their way to make sure all of your cycling needs are taken care of."

Cons:

• "You can get the same stuff round the corner at Sydney Street Bikes with much better service."