Address: 180 N Gower St, London, NW1 2NB, United Kingdom
Phone: +448004370322
Rating: 4.4
based on 262 reviews.
Customer Service
Pros:
"I received an extremely polite and professional call from Rasika the same day as my first email enquiry."
"The Receptionist Aiza was absolutely fantastic. So friendly and helpful."
"I was very pleased with the customer service I received today by Gemini Nandha. She was polite and professional addressing all of my queries."
"I am grateful to Vedanti for providing excellent customer service over the phone regarding the legal matter of taking action against the police for my brother's case."
"I have had a very pleasant conversation with Gemini Nandha who has a friendly interpersonal telephone manner."
"The lady I spoke to her name was Gemini. She was very professional and clear when taking me though the process."
"I spoke to a lovely lady named Gemini Nandha. She was extremely polite and welcoming."
Cons:
"Didn't reply and went on holiday (but no 'out of office' message) and then when chased on whether she is was doing anything, missed again her own deadline without any communication/update."
"The solicitor who took over my case never gave me the impression that my case was high on her list."
"However, partner level solicitor assigned after that was not responsive at all."
"Extremely poor experience for legal aid in my case specially. My solicitor never receive any call, never make a call back, and I guess never ever listen to voice mail."
"You can't speak to anyone on the phone."
"They don't seem to understand basic communication."
"Front desk had no time for me."
Professionalism
Pros:
"I highly recommend Hodge Jones and Allen. Made all legal details clear and easy to understand."
"I found Alice Hardy very compassionate and very empathetic in such a dreadful time in my life."
"I was assisted by Jack Crown at Hodge Jones & Allen solicitors with a landlord issue in court which the case was thrown away by the judge, and still assisting me with my housing issues."
"I had the good fortune of having this firm recommended to me."
"I have been supported by this firm with regards to a very complex case. I am so grateful for all the help, knowledge and experience this firm has to offer."
"I can only say thank you, but you deserve SO much more than that!"
"I was really happy with how my housing situation was handled by Rumaysa at Hodge Jones and Allen Solicitors."
Cons:
"Extremely unprofessional, they outline an initial process to collect your data and information then they give you a new process that requires large upfront payment of money."
"In my opinion and from personal experience, they have questionable ethics, and are also very unresponsive and difficult to deal with."
"Avoid this firm at all costs. Do not waste time and money. They will just give false hope and at the end close your case once they've received money."
"Awful experience. Solicitor is unexperienced, failed to inform me about possible options, yawned while talking to me."
"I decided not to use this law firm."
"You are not a person with this company. You are money. You are a number. You will be treated as such."
"Appalling behaviour. They pretend they can assist and give you hope."
Communication
Pros:
"Needed advice and guidance as to how to move forward with a pressing legal Matter. Mrs Shabnam Shekarian was generous in talking the time to simplify the matter."
"They communicated every step of the way."
"Always on the other end of the phone or email, when we needed advice."
"Their communication skills were exemplary, keeping us informed at every step and patiently answering all our questions."
"The person I spoke to had great communication skills, she was very clear and to the point and also very thorough in our opening conversation."
"I was finally contacted by another consultant named Summer, who patiently listened to my case, and with perfectly chosen words, made me feel like I mattered."
"I have been trying to get a hold of them for 2 weeks. I have a text message from them 3 days ago asking for availability which I replied right away."
Cons:
"I had previously posted a 5 Star review but when I needed Hodge Jones & Alen again they ignored me for 2 weeks then told me they were BUSY."
"The positive reviews for Hodge Jones & Allen were the reason I got in contact with them about my case but my experience with them was not positive at all."
"Poor communication and care to the clients, asked initially a professional cost and then changed in an estimated 5 times more."
"I cannot say enough positive feedback about this firm, they are exceptional."
"I found Hodge Jones and Allen solicitors Civil Liberties department to be incompetent and inefficient from the start."
"We haven't spoken to a solicitor yet concerning our case and been mostly talking to receptionists."
"I e-mailed at a later date to enquire if this would be possible however I did not receive a reply to this or any communication to confirm that they would not be willing to do so."
Empathy and Support
Pros:
"I had a problem with my housing which had been ongoing for 3 years. The solicitors at HJA treated me with kindness, respect and compassion."
"I am so grateful for all they did and they care about how you are. Compassionate and understanding."
"Very Supportive on the most sensitive of matters. appreciated the care and the assistance that was provided."
"I truly found Hodge Jones & Allen exemplary; especially Susie and her assistant at one point Brid."
"Not only was she able to defend us from an unjust housing situation, her calm and empathetic demeanor offered emotional succor to myself and those I care about most."
"She showed me there is still compassion in this country what I thought was gone."
"I was extremely anxious as I’d never been in custody before - I was innocent and felt like nobody was listening - Ghislaine put my mind at ease and was very calming."