"Food is fine - good portion sizes, tasty and not too expensive."
"We all enjoyed the food - main and desert."
"Food was very good, especially the steak and the English breakfast items."
"Their food was good, what you would expect from a Beefeater but decided to review based off my fillet steak which was cooked to perfection with a lovely sear, really tasty beef, super tender and a good sized portion."
Cons:
"Everything turned up lukewarm, including the coffee!"
"The food was awful it was all cooked in a oven."
"Shocking service poorly cooked food and very dirty throughout."
"Food was disgusting! Burnt halloumi, spicy mayo wasn't spicy it was ketchup mixed with mayo!"
"The food was average so definitely pleased we did not pay full price."
"The food was cold and horrible to eat."
"The food when it did arrive was not great and not worth what was paid."
Service
Pros:
"The customer service received today by the team member Deborah was excellent."
"Fantastic service from our waitress Alex E who was both bubbly and efficient."
"Charlotte was fantastic, friendly and so helpful."
"The staff have been amazing! They are so welcoming and friendly even under pressure as they work so hard."
"Full marks to her for excellent customer service."
"Shown to our table and served by Ruby who was very cheerful and helpful, giving an excellent service."
"The service here was excellent."
Cons:
"The manager began to question me and I was in no mood to get into a debate."
"I waited almost 30 minutes to have my order taken."
"Service was awful. We waited a long time for our meals."
"It's now impossible to get the attention of the serving staff, who are all too busy loitering and chatting, poking on their phones."
"Waited over half hour for meal, then they said order been removed by mistake!!"
"The waiting time before our food arrived, was nearly 1 hour."
"The food took forever to come and there was hardly any tables that needed serving."
Cleanliness
Pros:
"The pub itself is very well decorated. Bar staff are lovely."
"Staff did a great job clearing and cleaning tables too."
"There is wheelchair Access, and the loos were nice and clean."
Cons:
"Not washing hands at all in the whole 2 hours we were there."
"We found that the chairs were grubby and had stains on them and sticky to the point where we couldn't sit on one of them."
"The table was very stick and had to get them to clean it again."
"the restaurant is a mess full of dirty tables that seem to be forgotten about and the toilets are covered in toilet roll all over the floor."
"It was also quite unclean, our shoes were sticking to the carpet which was quite stained."
"The mens toilets were closed due to a leak so the gentlemen were directed to the disabled toilet. I can honestly say this was one of the filthiest toilets I have had the misfortune of using."
"The place appears to be under staffed or they can’t cope with the demand."
Value
Pros:
"Drinks not ridiculously expensive (unlimited soft drink refills !)"
"To be fair to the manager he did remove the price of the drinks off the bill in light of the poor experience."
"All in all a very nice place to go, good food, nicely priced and a good atmosphere."
"Value wise the meals are good."
"Was even more great value for money today (17-11-22) as was able to use a voucher giving 40% off the mains."
"We had a 40% off voucher which made it great value for money."
"Enjoyed my all you can eat buffet breakfast here. Good quality for buffet style."
Cons:
"Wouldn't recommend this place again."
"Not the best lunch for £48 (no drinks)."
"Overall, the experience and food quality is not on par with other Beefeaters that I've been to recently."
"Would not recommend not good enough to even call it pub food. Very very very bad."
"Food certainly not worth the money."
"The dessert was about £6 and definitely was not worth that money."