Bloom café crystalpalace Reviews Summary

Food Quality

Pros:

• "The best poached eggs I've ever had, amazing food and the best smoothies."
• "The food was served really quickly and the corn fritters stack was delicious."
• "The quality of food was excellent and the corn fritters were generous in portion size."
• "The food is fresh and very delicious, with a great variety of pastries and smoothies."
• "The wraps were exceptional, especially the escalope."
• "The pancake stack with caramelised banana and fruit was tasty and nicely presented."
• "The Shakshuka had no flavour and the eggs were both over and undercooked."
• "The Eggs Provencal was a sloppy mess, with reheated poached eggs and low-quality hollandaise."
• "The full English breakfast had rubbery weird bacon and terrible quality sausages."
• "The food was poor, eggs were cold, and the avocado was not fresh."

Customer Service

Pros:

• "Extremely friendly staff, customer service was on point."
• "The staff were friendly, great coffee, and a nice choice on the menu."
• "Lovely cafe, the staff were very friendly and made us feel very welcome."
• "Multilingual super friendly staff, making the café our every morning home."
• "We were served by a super sweet guy, provided the most wonderful, bubbly service."
• "The staff is ok, some of them are nicer than others, but the service is good."
• "The food, the staff, the customer service have all changed, becoming unwelcoming."
• "You have many mums coming in with their buggies, but no one opens the door."
• "The staff were very uninterested and not particularly friendly at all."

Cons:

• "I ordered from Deliveroo, and the Chef forgot half of the ingredients of the dish."
• "When I rang up, I spoke to two different people who were not helpful."
• "The service was a little slow, the waiters weren't too attentive."
• "My bank contacted them about a double charge, and they eluded them as well."
• "The waitress was really nice, but her colleague returned defensively asking what was wrong with the food."
• "The staff looked lost and provided a bad service on my visit."
• "We sat for 10 mins without acknowledgement, not given a menu, staff just chatting."
• "The waiter bought out American mustard instead of English mustard when requested."
• "I was not asked how my meal was, so I just left as it felt like it would have fallen on deaf ears."

Vegan/Vegetarian Options

Pros:

• "Plenty of options for us both with my daughter being vegetarian."
• "Various vegan options, which was great to see, like the corn fritters stack."
• "The menu has different options to your usual brunch cafe."
• "The Shakshuka had two boiled eggs on top, clearly not suitable for vegans."
• "The food was bland and basic, and they have no idea about veganism."

Cons:

• "I was looking for a vegan lunch, and they served non-vegan dishes."
• "They recommended vegan dishes, but it was not prepared as promised."
• "Disappointing on many levels for vegans."

Atmosphere and Location

Pros:

• "Nice friendly vibe, ideal if passing through Crystal Palace."
• "A lovely experience, very spacious and family-friendly."
• "A beautiful cafe with brilliant decoration and a lovely crowd."
• "Great location and not too busy on an early Saturday morning."
• "The cafe has a nice open and airy feel, with good lighting and comfortable seating."
• "A nice place for people-watching, with good portions of food for the price."
• "The atmosphere was really pleasant, we were greeted immediately."
• "The cafe looks lovely from the outside, and we decided to have lunch there."
• "The cafe was trying a bit too hard, a bit pretentious in some ways."
• "The place was heaving on a Saturday afternoon, friendly staff and heavenly food."

Cons:

• "The ambience has gone downhill, the food and staff have changed."
• "The kitchen area was dirty, and the quality was terrible."
• "The place is cute, but the service really lets it down."
• "The decor and ambience are lovely, but the service was lacking."
• "It was let down by its quality of food and poor customer service."