"No flavor, we had to add plenty of salt and peppers."
"The food was ok but cold when it arrived."
Service
Pros:
"Service excellent and food really good."
"the blonde waitress for water and for the bill she was kind, smiley and welcoming."
"Friendly service, amazing food, perfect coffee, and a convenient location."
"Thank you for the delicious food and good service, we had a great breakfast!"
"The servers were attentive and quick."
"The staff at the counter are awesome and friendly and accommodating."
"Very friendly and attentive staff."
Cons:
"Our first server (blonde haired lady) was polite - however the rest of the staff were rude."
"Unfortunately we were served by a very rude waitress with dark hair."
"Staff was not attentive."
"Bad communication and the waiter instead of apologising started arguing with us quite heavily."
"We were seated and completely forgotten about, had to remind them to come and take our order."
"The service was some of the most disgusting I’ve experienced."
"The service sucks. The staff are very rude."
Atmosphere & Location
Pros:
"The decor, food, drink everything was perfect."
"Great location right next to London eye and the Thames."
"I also enjoyed the ambience at cafe."
"We liked the atmosphere and the products were perfectly cooked!"
"What a hidden gem, tucked away from the main road and between the river."
"It's tucked away nicely and has a great calm environment."
"Great ambience - chilled out vibes."
Cons:
"Pretty good cafe but very crammed, crowded and loud."
"Couldn’t find a table inside on a rainy day so the atmosphere wasn’t great outside."
"We were very clearly being racially profiled as three women of colour and given substandard treatment."
"Extremely loud inside with all the people."
"The atmosphere was sub par and the service was abhorrent."
"Really loud music in the toilets, which I was okay with, but I'd understand why some others wouldn't like it."
"As 3 women of colour we felt profiled it was absolutely disgusting."
Value
Pros:
"It's not cheap but you do get what you pay for."
"We had a hunter, matcha latte, icy americano and a piece of carrot cake. All were very good. And the prices are not expensive given the taste and location."
"The earl grey tea was a perfect accompaniment, with a strong, bergamot flavor."
"£16 for breakfast is high but the quality of the food is worth the price."
"Amazing food. Stumbled across this place as was looking for a good brunch after a nice walk. Was absolutely delicious."
"The French Toast is amazing, so are the veggie breakfasts."
"The food was great at The Black Penny and the serving size isn't small."
Cons:
"Refused to let my child use the Toilet unless they bought a drink."
"This branch charges for oat milk/milk alternatives."
"I think the price was a little high."
"Only giving 4 stars because of the prices (spent >£30)."
"The coffee shop offers delicious food in large portions, creating a cozy and inviting atmosphere. It is the perfect location for London Eye visitors, but the prices are exorbitant, even for London standards (£8.5 for an omelette on toast and £4 for a topping)."
"£101 for 4 breakfast 1 tea, 2 coffees and and orange juice? Make your own mind up… worth a try but expensive for what it is."
"Over £50 for two breakfasts and two drinks is a high price anywhere but the food was rather disappointing despite the price point."