Address: 12 Mannville Terrace, Bradford, BD7 1BA, United Kingdom
Phone: +441274726218
Rating: 4.3
based on 144 reviews.
Customer Service
Pros:
"I always love buying food from here its always nice service is always good."
"Best Parmesan house in Bradford...Good customer service too."
"Polite customer service - we tend to phone ahead then pick up (ready in 20 mins); guys know their food, always happy to make recommendations."
"The young Hakeem gave service with a smile and even offered and carried food upstairs for me as it was 2 trays."
"The reception of the staff was exceptional."
"Absolutely love their Parmesan chicken, other places do it too but their taste and quality is outstanding."
"The staff and service is very quick."
Cons:
"Never again. The staff are extremely rude and arrogant. You are required to call the restaurant whilst you are in the restaurant dining in."
"Absolutely disgraceful customer service."
"Disrespectful 17 year old staff member that has no customer service skills, is inexperienced with no manners."
"Never been so disrespected for my food allergies and made fun out of."
"Absolutely disgusting customer service... Spoke in a very disrespectful manner and was really rude."
"The staff at the counter serving has no manners and is very rude."
"Really bad customer service."
Food Quality
Pros:
"The best parmo ever! Fresh colourful salad and the creamy cabbage is the best!"
"The Lahore parmesan is a combination of hotshot and bolognese this was perfect plus the creamy cabbage. Fresh food thoroughly enjoyed it first time ive sat in and I have to say the seating area upstairs is quite pleasant."
"Yummy parmesan me and my niece enjoyed it."
"I love getting the inferno and hotshot parmesans from here and they never disappoint!"
"This place does the best parmesans in town. The toppings are aplenty and the portions are generous and it is very flavoursome."
"Chicken was fresh crunchy and flavourful, cheese melted in my mouth, great experience."
"The food is delicious, you have options of spicy food too (their hot shot flavour is very spicy yet most delicious parmesan you can even have)."
Cons:
"iv been a customer since they 1st opened...food came covered in the allergen ingredient."
"With the food that came out, another surprise, there is hair in the food."
"So...I use to be a big fan of this parmesan house...But just yesterday...the chicken parmesan was overcooked with a very small quantity of chips...and was left with an upset stomach the next morning."
"I also ordered a baked potatoes with mince and cheese, the mince was dry and tasteless, the potatoes was overbaked and dry."
"The parmo is brilliant. The sauces are nice. The cabbage sauce isn't creamy anymore, big lumps of cabbage, disappointing."
"And gave me a cold rotten food."
"Ordered hot shot fish parmesan, fish was not cooked properly."
Ordering System
Pros:
"You go in take a beeper sit down, call them, order what you want and then pay to pick it up and sit down and eat."
"Really good to have the buzzer to know when your food is ready."
"Great food with seating area as well as takeaway options. No waitering service and you have to phone from your table to order your food."
Cons:
"The ordering system was SO strange. We was told to sit at the table and phone the shop to place the order and then to go collect the food."
"Food is nice. However it is ridiculous that you have to ring up and order while you’re stood in the shop because they don’t take orders at the till."
"WONT TAKE ORDERS AT THE COUNTER BUT TO BE TOLD TO GO UPSTAIRS AND RING IT IN YET WHEN YOU RING 4-5 TIMES THEY DONT PICK UP."
"Ringing inside the Restaurant itself to order is highly inappropriate."
"Shocking service come to eat in was told to get a table and order on the phone sat down for 15 mins constantly ringing still didnt take my order went down to tell them and worker says were busy."
Ambience and Decor
Pros:
"Visited here after about 15 years... the food is just as Delicious as ever with the added bonus that they have plenty of seating."
"The new dining area’s ambience is classy."
"The restaurants decor is in line with the London look and nice seats. Neon Lights. With Quranic Tilwaath."
"Now they have 2 floors of nice deco and seating."
"Very nice decor and surroundings."
"A total different layout and the decor is amazing."
Cons:
"Seating is on the first floor and 2nd, no wheelchair access/pram."
"It's a shame they couldn't have at bigger seating area but still deserves 5 stars."
Value for Money
Pros:
"It is a bit pricey in the cost of living crisis you have to treat yourself now and then."
"The service was quick and it was quite cheap for what we had and overall the food was excellent."
"Pricing was super efficiency."
"Banging banging banging food it's really filling for a good price."
"The portions are generous and great value for money."
"Prices are reasonable, 5 star for cleanliness, very friendly staff, really a five star experience."
Cons:
"Tiny portions but MASSIVE prices."
"The food from previous standards was a let down no salad and portions have shrunk."
"The food is overpriced. There is a big difference in portion size between the small and large, but this is not reflected in the price."
"£4.50 for that popcorn chicken and chips in the picture! It is under kids meal I know, but £4.50? That's almost offensive."
"Over the years the prices have definitely gone up which is fine but the portion size has gone smaller."
"After placing an order, told I had to pay £1 for delivery...they are just profiteering from the pandemic."