Halfords - Bradford Reviews Summary

Customer Service

Pros:

• "Jordon and Ali were extremely helpful and friendly. They were quick and efficient and went out of their way to make it easy for me."
• "Excellent service and advice from staff especially Mohsin and the young gentleman at the front desk."
• "Professional service in bicycle department, listened to issues raised, and delivered on time as promised."
• "Very helpful, told them what I needed, they looked it up and went and got me it even offered to fit it for an extra fee (handy) even the guy on the till was pleasant."
• "The staff at this branch are excellent and willing to go the extra mile to ensure you are looked after."
• "As always Halfords gave incredible service and today credit goes to Mos and Claire."
• "Happy with the service provided at halfords. The staff are helpful and efficient."

Cons:

• "Terrible customer service which I never seen in my life."
• "Was told my parts had arrived but when I arrived at store they had no clue where the parts were and didn't even know about my booking."
• "quality ok, but halford service is useless, too slowly, waste it time, does not keep promises."
• "ABSOLUTELY DISGUSTING SERVICE! I was booked in for my windscreen chip repairing... and went inside the store to complain."
• "They also need to sort out customer service because there needs to be more staff at the desk."
• "Come down to Halfords for some windscreen wipers asked one of the staff Members told him my car make and model he just couldn’t be asked to help me he just sighed and told me some random numbers."
• "also the female staff I've encountered are no help at all they wont be able to advise or help you with anything as they have no motoring knowledge or training."

Product & Service Quality

Pros:

• "Always have what I need in stock and useful to have an actual shop you can go to to get what you need straight away."
• "Went to get replacement bulbs and got the team to fit them for us. Really good service."
• "An excellent first class service."
• "Very pleasant experience, having my dash cam hardwired today. Very happy, staff member performing the job was very professional, and informative."
• "Clean, well organised store with a wide selection of products in stock at great prices."
• "Excellent quick advice and support from Halfords cashier/ receptionist who told me Halfords could supply and fit the brake bulb."
• "Visited for a 2 channel dash cam fitting. Excellent service from Connor who was professional and patient."

Cons:

• "Worst experience I have ever had in this store it took them over 2 weeks to repair my bike most of the times I have Gone in the store to check if they can repair my bike which I have booked previously and they say the technician has to catch up on work after 2 weeks."
• "Don't go to Halfords for a bike!"
• "Worst customer service possible at Bradford branch and a ignorant employee on the phone!"
• "Very poor, booked a health check as the rear brake needed adjustment as did the gears. No option to just book this in."
• "Bitterly disappointed with customer service."
• "The employee that did come out didn't help me with my bike and fitting it in the car- he told me it was against policy to fit someone's bike in like that."
• "Awful customer service for the second time. Will be avoiding at all costs in the future."

Pricing & Value

Pros:

• "Never quibbled, never questioned when returning broken parts, not that it happens much."
• "Great deals on dash and. Purchased the next base 522 bundle and paid for fitting which includes the wiring kit."
• "Went for the MOT and everyone said oh they will find stuff wrong and charge you. They found 2 things and sorted them out FOR FREE as they were minor."
• "The service he provided was fast, friendly and professional and the charge for fitting was great value for money."
• "Halfords is brilliant for super-quick service, Caspar and Tom W sorted out my mysterious flattie (my bike gets phantom punctures), advised me on other issues and gave my chain a clean at half normal charge."

Cons:

• "Great staff only wanted wiper blades which admittedly were expensive. £20 for one and coincidentally went to Tesco over the road for other things but found a passenger wiper blades for just £3 - big difference and no fitting was included in Halfords price glad I didn’t spend 40 to get 2."
• "Shocking prices to repair the bikes that I bought from them just 18 month prior… I was quoted £80 to repair the kids bike that cost only £63 to buy brand new!"
• "When I received a call to collect my bike, the amount had risen to £95.00! The additional cost was the labour costs."
• "Right worst experience ever bought a Carrera vengeance went home with it not even a day the cranks were loose the brakes won’t working properly."
• "Shocking prices to repair the bikes that I bought from them just 18 month prior… I was quoted £80 to repair the kids bike that cost only £63 to buy brand new!"
• "Worst service ever. I went for a free air-con check and the guy didn't even look at the leakage."
• "I'd give this shop no stars if I could. Took my electric bike in for yearly service. Wasn't ready when they said and didn't phone us at all."

Staff & Customer Interaction

Pros:

• "The staff were great at this store! The lady on the door was very welcoming, fast and efficient."
• "Just ordered a new bike from Halfords, the name says it all !!! these guys are too good but the chap called JOSH is brilliant with excellent customer service, very calm and patient and answered my all question."
• "Mos and Claire were amazing helping us choose a suitable car seat."
• "Qez was really efficient. He found the issue and replaced the battery. Lovely customer service."
• "Went down for an assessment for a new head unit in the car, the chap who helped me was called mos, didn't expect him to offer to fit it there and then for me, he was super helpful!!!"
• "First time, in a long time, have I met a young man, so polite, receptive, helpful, and well spoken."
• "Visited the store today to purchase my daughter a new bike for her birthday the two Gentleman who served me on the bike counter couldn’t do enough to help very polite professional and went to great lengths to make sure the bike and helmet were the correct size and fit my 5 year old perfectly!"

Cons:

• "The store lacks staff and I had to beg for service."
• "The employee that did come out didn't help me with my bike and fitting it in the car- he told me it was against policy to fit someone's bike in like that."
• "I'm still awaiting satisfactory completion of my bike service. I've been charged £99.99 for a service that doesn't meet the health and safety requirements."
• "Not that happy about this purchase. The bike is fine but was meant to be fully assembled."
• "CLAIRE was very impolite and asked if I had payed and demanded to see my receipt."
• "What a nightmare had to wait ages to be served."
• "Member of staff ignores me for a few minutes while texting or using his phone... eventually comes over."