Currys Reviews Summary

Customer Service

Pros:

• "The store manger was kind and helpful. Fantastic customer service keep up the good work."
• "A very lovely woman (Rizwana) checked for me and they had 2 in stock! It took less than 5 minutes from talking to her to having purchased the laptop and she was brilliant."
• "Attended the store last night 15/2/22 with a faulty item to exchange/return and got to say the staff at the store from their customer service was excellent and also their product knowledge was excellent as well."
• "I visited the Bradford store last night to purchase a coffee machine and was very impressed with the staff."
• "Lady at the till (Rizwana) was a huge help tho! Told us how to pay over the phone step by step and has always been helpful every time we’ve visited!"
• "I was served at Foster Square Bradford by Faiza, she was very knowledgeable on the product and seemed very experienced, she was very polite and helpful."
• "What amazing customer service! Faiza what a wonderful sales assistant! Full of knowledge, nothing was too much trouble!"

Cons:

• "Manager ASIM, very very aggressive person, have no manners at all."
• "We're stood in the shop half an hour this evening half a dozen staff either sat down doing nothing or chatting and laughing with each other. I ended up walking out in disgust."
• "Looking to get a new computer and mic but was no staff who seemed interested in serving."
• "No help at all. I went in to chase an order. The lady didn't even take the order/reference number and was told to call the phoneline."
• "No one comes to offer help, I was in there a good 45mins looking for a TV and had to go look for someone twice."
• "Elitist staff who treat you with what they might consider respect but I would say it is looking down upon the customer and slightly mocking."
• "Told to wait for a customer service advisor to show me laptops only to be ignored for 20 mins whilst people coming after me got served."

Product Availability and Pricing

Pros:

• "Good variety of white goods and tech available here. And some reasonable deals here and there."
• "Bought two Canon lenses for my DSLR, really good prices and they price matched too 👌 quick and professional service."
• "Good deals most of the time. Found some big discounts just browsing when passing through Forster sq."
• "Most of these electronics can be paid for in 6 months, still paying the same amount."
• "Came to look at the sizes of some American fridge freezers for comparison... All the information we needed was on the leaflets within the units or on posters on the front."
• "Hand sanitizer and tissue and facemasks was available at atrance (thanks for making our health and safety your priority), Great choice of electricals, friendly staff."
• "The store was clean and tidy and had what I went in for."

Cons:

• "Unfortunately they do not stock all items that are on show."
• "I ordered a laptop online that was advertised with a pen. When my laptop arrived, there was no pen."
• "One of last remaining high street electrical stores. Prices are often inflated above competitors on the internet."
• "Very low on stock of several items we wanted."
• "I wanted two toasters. There was limited choice of the type I wanted... The only choices were display models."
• "In store is OK. What annoys me about Currys these days is that their stock levels are so low."
• "Has lots of product variety but items usually are low in stock or out of stock, best to check on-line before going down to store."

Staff Attitude and Knowledge

Pros:

• "This store is fantastic! All of the staff are friendly, professional, and committed to delivering a retail experience second to none."
• "Very clean. Staff are very organised and know what they doing."
• "The staff were very helpful, in particular a chap called Asim. He was very knowledgeable about the products, patient and courteous."
• "I was lucky enough to be looking for a laptop when the Dell representative was there. He was extremely knowledgeable and even compared the competitors."
• "Excellent customer service and product knowledge from a curry’s employee called Faiza."
• "The staff are friendly and helpful, there's good variety of brands and products and the store is well set out to easily view items and their prices and descriptions."
• "Assistant 71 Karen Amazing woman helped me and my son out selecting a keyboard and mouse for him to use with his xbox."

Cons:

• "Went in to buy a laptop. Good range but zero service."
• "Lots of young inexperienced sales people stood around laughing and joking. Not approaching customers to offer assistance."
• "Spent a good 10 minutes trying to gain the attention of the staff who were more interested in taking personal phone calls."
• "Welcome to Piccadilly Circus. Most of the staff there have little to no technical knowledge... Visiting the store is no longer the relaxed and cherished experience it used to be when I was young."
• "Large variety of electricals other than PCs. Staff can be helpful but they have limited knowledge of products surprisingly, also quite pushy into selling you other products."
• "A computer company that sells computers but does not sell components in store and as well half the staff don't even have a clue about Computers."
• "Zero customer service and technical service. Don't expect from the guys that they will know anything technically."