Birmingham (Aston) PDSA Pet Hospital Reviews Summary

Customer Service

Pros:

• "Excellent staff with exceptional customers service skills and extraordinarily helpful."
• "Visited here today as our own PDSA Oldbury is shut for 2wks. Lovely friendly staff."
• "Really can't thank all the staff enough for what they have done got back in contact with me in less than half an hour of describing Georgies condition ....seen her the same day ...was told to come back in the morning as she needed to have tests done."
• "I took my 5 week old kitten to get a health check and staff were so friendly and helpful... they will charge you accordingly to how much you can afford."
• "All staff and Vets have been so kind, patient and helpful, nothing was too much trouble."
• "Staff managed to see my kitten at extremely short notice despite being very close to closing."
• "Most staff are extremely knowledgeable and helpful."

Cons:

• "The only complaint I have is that they said they would call me 2 days later to see how she was doing and if there was any problems but they never did."
• "Rude staff, even more rude vets. The vets have attitudes don’t show any care, compassion or kindness."
• "1st time we went today the staff was extremely rude with zero compassion was blaming us for vets being off due to stress."
• "Very poor customer service, my cat was left for 2 days with a infected leg and suspected broken bone I was fobbed off due to covid-19."
• "Absolutely appalling! Staff (reception) don’t care! No people skills, moody faces clearly hate there job!!"
• "Horrible vet was rude and also very patronising as well as talking about my ill new born kittens as if they didn't matter."
• "The receptionist at the desk & the manager deserve no stars what so ever!!!"

Facilities and Accessibility

Pros:

• "Easy wheel chair access and disabled toilets are available."
• "It's extremely convenient as you can drive into the carpark and reverse up to the shutters where really lovely people help you unload your car."

Cons:

• "Great place, great Vets. Front line staff can look a little weary at times. No real privacy when dealing with your details."
• "Also no water for animals available given the heat we’ve been having. Awful place it used to be so good I feel sorry for the animals if I were an animal I wouldn’t want to get seen by any of the miserable staff in there."

Professionalism and Expertise

Pros:

• "I have had two appointments with Vet Charlotte. She has been wonderful. Very professional and knowledgeable but along with that she been kind, understanding and empathetic."
• "Very professional staff and vet's that really are there for the care of the animals, not the wages!"
• "They are very knowledgeable and keen to help."
• "All of the vets that work here are EXCELLENT! They're very kind and informative and look after your pets problem 100%."
• "I'll highly recommend the PDSA Pet Hospital here in Aston, the staff treat all animals with care and respect."

Cons:

• "The nurses and vets sound like they don’t know what they’re talking about, they don’t sound confident, not very informative either."
• "Our kitten was sick they don’t do tests just give medication for illnesses they don’t even know if you cat has."
• "Don’t know how this branch and the oldbury branch have been given 5 stars. They don’t know how to diagnose, treat or care."
• "They said my puppy isla needed a hip replacement at a specialist center... but she didn't she's had less invasive surgery at West Midlands referral center at a cost of £1200."

Financial Aspects

Pros:

• "Can't fault this place all as it is run entirely on donations."
• "genuine people trying exceedingly hard our vet asked £250 to £300 for the work on our cat Blackey... we went to the pdsa and they done all the work in a couple of minutes."
• "Lovely people really took care of my pet - They called me next day with more test results and I asked to make a further donation."
• "It's such a great help for pet owners on low incomes as they can get their pet checked and treated for a fraction of the price of a private vet."
• "Great place if u can't pay full bill in vet."
• "The PDSA do a brilliant job. It is a big help for people who are on a low income or benefits."
• "this place is so helpful needs more people to contribute rather than go an get there treatment for free its a charity please help."