Address: 4 Power Rd, Chiswick, London, W4 5YT, United Kingdom
Phone: +442039845881
Rating: 4.3
based on 698 reviews.
Customer Service
Pros:
"These guys to my experience are brilliant. Always knowledgeable, but not in an arrogant or patronising way."
"Highly recommend the team at Chiswick Honda and as soon as the weather picks up will be sure to pay them a visit and recommend them."
"I have been coming here few times now to buy a bike, every time had a great experience, with the customer service here always ready to help with a smile."
"The staff were extremely helpful, polite and professional."
"Always to my experience welcoming with a smile and a smart suit."
"The whole team at Chiswick Honda was friendly and approachable."
"In general, staff is great and very helpful and approachable."
Cons:
"Honda Chiswick failed to re-tighten the nut that attached my rear wheel to my scooter."
"Absolutely the worst I have ever encountered, zero return calls despite promising 3-4 times to do so."
"Mark is the reason I haven’t returned and won’t return as he basically made out I left my own brake callipers loose on my bike."
"Guy over call said you can make complaint, acting like it doesn't bother him."
"Blamed me for not all what ever mistakes they made."
"I believe the staff treated me rude and unfairly."
"extremely poor customer service."
Sales Experience
Pros:
"Great experience buying my first scooter through Rory."
"Fantastic experience buying a moped from Chiswick Honda."
"Buying a new car from Ossie and Gush was the best experience ever."
"This is the best garage I have ever come across. The customer service is On point."
"James Reece who is one of the Sales Executives there was an absolute pleasure to deal with."
"Rory was fantastic at taking me through the sales process and helping me find the right bike."
"5 stars for Rory Brent, very polite, informative and easy to talk to."
Cons:
"I want to give this 3/5 stars because when I went here to buy a new Volkswagen my 54 year old son needed to make a visit to the toilet but they said he was too old to go into the woman’s bathroom."
"I am convinced they purposely kept me there till the end of the day due to the battery issue I mentioned above - very petty and unprofessional."
"Avoid sales person Aryan, has habit to blame customers, not responding to emails or call back requests."
"Honestly the worst experience I’ve ever had with a garage. Incredibly unprofessional."
"Worst ever car buying experience. Very unhelpful sales person. Poor communication."
"Don’t bother trying to buy a car from Nortonway Honda Chiswick."
"I waited around 45 minutes, and the sales person didn't show up."
Vehicle Service and Maintenance
Pros:
"Always had my bikes serviced at Chiswick Honda - wouldn't go anywhere else. Very straightforward, thorough & efficient."
"Excellent and swift aftersales flow up and updates."
"The communication leading up to the service was excellent."
"Great place to get your bike serviced."
"Service completed on time and as quoted."
"Service was great too: they kept me in the loop and were always polite and friendly on the phone managed my expectations reasonably."
"Special mention must be given to Daniel Luke on servicing, because he was very helpful, accommodating, and kept me informed throughout the day."
Cons:
"I spent around £900 for the mistakes followed on 14.02.2022, and the manager asked me to pay another £750 plus parts to investigate and fix why my bike was missing engine oil."
"I have to leave work, get it, bring it to them. Collect bike and find out I was due a milestone service for valve clearance. Which they didn’t do. Not going back."
"I found Servicing team manager M*** does not want to help me as he was blaming me because I work for delivery."
"I put my trust in Honda Chiswick but it was nothing but mistake."
"I have been promised that I would get my vehicle at the first week of February 2021 and I have not received the motorbike at two more different promised times."
"After 600 miles since the last service, my bike was still burning oil; the steer was not fixed and fitted well."
"At this service, there was no customer care, there was no updates, there was no feeling of being welcome, you were basically ignored."
Product Quality
Pros:
"A great range of cars, civics, crvs to choose from. Many Honda motorcycles for sale, the Africa twin CRF 1000, in a few different colours."
"Jackets, boots and helmets are for sale as well as locks and bags and gloves. Everything you need to get a new bike and all gear and ride away."
"I purchased HONDA CRV HYBRID, and I am very impressed with the car fuel consumption."
"We’ve bought used Honda Jazz and it works perfectly fine!"
"I bought a used car from Chiswick Honda and I am very happy with the service that I received from them. The car was in great condition and was polished and cleaned very well."
"I just bought a second hand PCX from Honda Chiswick and am really happy with the service provided."
"The selection of bikes at Chiswick Honda is remarkable."
Cons:
"Honda Chiswick failed to re-tighten the nut that attached my rear wheel to my scooter."
"The car wasn't charged sufficiently upon collection."
"I have paid extra for a tracker but it was not working as it was not done correctly or due to an electrical failure."
"I bought a Forza 2021 and it only worked for 2 months, now I have been waiting for more than two weeks and they cannot find the problem."
"When last servicing my 3rd Honda motorbike earlier this year, I was allowed to leave the garage with loose brake callipers."
"I'm a honda civic loyalist and I am planning to get the new generation but I'm very disappointed that my car's AC condenser needed to be replaced for the second time in 5 years."
"Purchased a CTR from Chiswick. At first the sales person was really helpful and I thought i'd be looked after and the car looked as expected. However upon collection I found some rust."
Facility and Showroom
Pros:
"The showroom is well presented and clean."
"The store is massive and has loads of monster bikes, plenty helpful staff and lots of choice."
"I left the showroom with a full tank of gasoline and the bike cleaned to a good standard."
Cons:
"I also found the showroom grubby this time, with thick dust built up around the windows and over the TVs - I cannot understand how that has been missed."
"Parking on-site is dreadful as well so good luck with that also."