Escape Reality Cardiff Reviews Summary

Booking Process & Customer Service

Pros:

• "Booked the Enigmista Game online; this was a very easy process."
• "The team - Ria & Jordan were helpful and friendly."
• "Kara was our host for the room 'The heist'. It was a great experience and we enjoyed the room and would definitely go again, appreciated the enthusiasm they had to offer."
• "Chris was a friendly host who set the mood very well, offered just the right level of help."
• "Ria greeted us and was very polite and kind."
• "Fayth, who took us through everything, was so friendly and fun!"
• "Holly was our game guide and she was so lovely and hilarious!"

Cons:

• "Everyone in my group commented on the staff's lack of enthusiasm and friendliness."
• "Only reason I’m leaving 3 stars is because the staff were so rude! No hello or common courtesy…"
• "Only slightly negative point is the sign outside isn’t that large so unless you know its there you may miss it totally."

Escape Room Experience

Pros:

• "Such a great evening out and every room we have done has been awesome."
• "Who knew that getting locked in a room and trying to escape would be so much fun?!"
• "Definitely come to Escape Reality Cardiff, absolutely 10/10."
• "The clues around the room aren’t easy but not so much that you get completely stuck and don’t know what to do each time."
• "This place is SO. MUCH. FUN."
• "We had so much fun here! The rooms are amazing! Some of the best I’ve done in the world!"
• "The atmosphere suited the room and the scene was set very well."

Cons:

• "The room we did in Escape Reality was very basic; it consisted of just two rooms filled with padlocks, and some of the puzzles were impossible to solve without a hint."
• "Had a good time as a family of 5 covering three generations so all ages from 9/66.staff friendly and helpful but felt that the rooms and cafe area were put together on the cheap and could do with a bit of an overhaul dim lighting only hides so much."

Recommendations & Return Visits

Pros:

• "Definitely coming back to try the other rooms!"
• "Would definitely return and do some other rooms next time we are in Cardiff."
• "I would recommend to anyone looking for a fun activity to do in the centre of Cardiff."
• "We'd definitely go again!"
• "Looking forward to returning for Fibonacci next month!"
• "Will definitely return again soon and recommend to all our friends :-D"
• "Definitely will be going again in the future."

Cons:

• "With Escape Rooms and Breakout Rooms already in Cardiff, it would seem that they don't need any more."
• "For the extra £10, I would definitely recommend Escape Rooms. We wouldn't go back to Escape Reality again."