Thamesmead Health Centre Reviews Summary

Reception and Administrative Staff

Pros:

• "Shannon on reception is exceptional, I recently called for an on-the-day appointment and she was attentive, professional and so polite."
• "Always happy to help and find a solution and always ready with a smile."
• "Thank you very much Victoria it was lovely to meet you."

Cons:

• "Absolutely shocking. Rude staff with zero empathy, was lied to 8 times about a callback for an appointment."
• "Vicky was exceptionally rude on the phone."
• "Unfortunately I’m writing this review regarding 1 member of the reception staff she says her name is Shannon. She is definitely in the wrong job, her attitude absolutely stinks, very rude and unhelpful."

Doctors and Clinical Staff

Pros:

• "Dr Yinka and Dr Stevenson are fantastic!"
• "I also would like to appreciate and acknowledge the professionalism, detailed check, knowledge and the care and interest of Dr Stephenson."
• "The clinical team is equally fantastic - Dr Allison, Dr Norris and a new male doctor whose name I didn’t capture - they listen to your concerns."
• "I was thrilled and satisfied as the Pharmacist took time and in clear terms to explain my recent blood test."

Cons:

• "This surgery actively lies to you and will delay your child’s 6-8 week check until it is too late."
• "Customer service is terrible, during consultation the dr don't even look at you, take some notes, and you are not allowed to talk about more than 1 issue."
• "The team you need hasn’t come in yet, or maybe they’ve gone home early."

Appointment Scheduling

Pros:

• "I was relieved after Lia help me out in the gp the last time after one of her colleague never wanted to listen to me."

Cons:

• "Was reassured repeatedly she wouldn’t fall behind schedule, then on the day she turned 8 weeks old, after yet another call, I received a call back five minutes later offering me an appointment - and she’s now a week behind schedule."
• "They can lie to create any number of scenarios where it’s not their incompetence that is the problem, it’s someone else’s fault."

Customer Service

Pros:

• "Exceptional service! Came with my grandmother for her flu gab and the lady that attended to us was amazing, she was very professional and reassuring to my grandmother."
• "Amazing and well-trained staffs like Blessing need to be employed at this GP."
• "Blessing is always very helpful whenever I call the practice."

Cons:

• "Why this health centre is so rubbish over the phone and taking advantage of the app?"
• "Every interaction requires waiting and chasing."
• "Have been told they no longer provide booked appointments, and so you have to take your chances of getting an on-the-day appointment."

Overall Experience

Pros:

• "I am grateful to the staff of Thamesmead especially Liya that attended to me on the 12th of October 2023."
• "Thank you all for the excellent work you do."

Cons:

• "Really gone down hill, cannot even process repeat prescriptions in a timely manner."
• "Sadly my recent experiences with them have been negative."