Evergreen Surgery Reviews Summary

Professionalism of Doctors

Pros:

• "Dr Moedine is very caring, patient and listens to the issues at hand."
• "Dr Ross Cunningham acts quickly, does not treat without confirming a diagnosis."
• "Dr Eze is one of the nicest Dr I have ever met."
• "Dr Rivera Forrester is one of the most professional I have had to deal with my problems."

Cons:

• "The worst doctors ever don't get nothing done, never have no appointments."

Quality of Care

Pros:

• "Always goes above and beyond to make sure that we get the best possible care from him."
• "She was extremely pleasant and informative."

Cons:

• "Terrible GP practice and customer service is beyond atrocious."

Reception and Support Staff

Pros:

• "The staff is kind! Thank you!"
• "The nurse was very friendly. I arrived early and got seen almost straight away."

Cons:

• "Reception staff are not always so welcoming or sensitive with information."
• "Very poor service at evergreen surgery. Receptionist was rude."

Accessibility and Appointment Scheduling

Pros:

• "Two Drs called me and solved my issue, I loved the fact that they can call you back instead of waiting on the queue."

Cons:

• "Getting a doctor appointment is impossible."
• "Wish there was 0 star, was on the phone for 55 minutes."

Communication and Customer Service

Pros:

• "Honestly I was a bit worried because after seeing all these negative reviews, I was afraid, but then as soon as I entered they were all very kind."

Cons:

• "Simply impossible to get through on the phone."

COVID-19 Vaccine Service

Pros:

• "I had my Covid vaccine today. The staff was friendly at arrival and the whole process was on time and very well organized."

Cons:

• "Went in to the walk in centre to get the vaccine, as on NHS website it said that it was available on that day at that surgery. When I arrived the receptionist said they were not doing it on that day despite what it said on nhs site."

Reception and Staff Behavior

Pros:

• "The doctors, nurse and staff were professional, exceptionally patient, appropriately firm and reassuring."

Cons:

• "Very bad receptionist behaviour very rude."

Professionalism and Staff Competence

Pros:

• "The young guy at the door, who wore glasses, had a friendly disposition, was patient and gave clear instructions."

Cons:

• "Staff clearly need more training on how to communicate with the patients."

Cleanliness and Sanitation

Cons:

• "Toilets are not kept clean during covid times which is contrary to everywhere in the NHS nowadays."

Patient Care and Experience

Pros:

• "Absolutely incredible. Our 8th attempt of a vaccine (HPV/COVID), the 1st here, for my teenage daughter following a needle phobia and it's complete!"

Cons:

• "When I actually got through to the surgery it just kept ringing out, I phoned 62 times."

Reception Staff Courtesy

Pros:

• "The young girl on the phone was lovely, polite and very helpful."

Cons:

• "Reception staff on the phone can sometimes come across as very blunt and almost rude."

Overall Satisfaction

Pros:

• "Wouldn't change my GP practice for any other."

Cons:

• "Really disappointing service, considering changing my GP."