Dobbies Garden Centre Boston Reviews Summary

Customer Service

Pros:

• "Friendly staff too."
• "The staff were lovely and extremely helpful."
• "Staff all very helpful and friendly, it's simply a joy."
• "Staff are friendly and very helpful."
• "Served by the usual young staff who are all very pleasant, polite and professional."
• "The staff are also really approachable and welcoming which just tops it all of perfectly."
• "Couldn't fault the staff, very professional and helpful."

Cons:

• "Only one star because of the poor customer service I received today. Was waiting a considerable amount of time because the customer in front was returning something which is fine but my wait wasn’t even acknowledged, no sorry or thanks for waiting. Extremely RUDE!!!!"
• "Your waitress didn't know how to smile."
• "Coffee shop assistant abrupt when dealing with guiding customers."
• "This rude woman than proceeded to talk over us as we tried to explain that staff has said that my husband could use the toilet and to go straight through."
• "Another member of staff certainly not very happy and radio on so loud you could hear it outside!"
• "Dobbies staff are down trodden and fail to make the experience enjoyable at all."
• "The service is far too slow I waited almost an hour for sandwiches and salad and chips I wasn't impressed."

Food Quality

Pros:

• "We go here for Rochester Ginger which is a lovely strong non-alcoholic ginger wine."
• "Visited with a friend for lunch, both had the mac and cheese which came with garlic bread and salad, it was lovely, really creamy and cheesy."
• "The scones are lovely."
• "Cafe does an excellent Gluten free Carrot Cake."
• "The cafe menu (food) has increased and contains a variety of options including a roast of the day - delicious."
• "Had a great turkey and cranberry brown sandwich 🥪 coleslaw and chips."
• "The restaurants are well priced and the food is really good."

Cons:

• "The chef was handling all food without using tongs or gloves 🤔 Surely this isn't hygienic."
• "Really bad. Husband had flat white, luke warm after asking them to make it extra hot."
• "The dinner itself was a big let down, there were no parsnips or a yorkshire pudding."
• "The food however took rip off Britain to a new level, 1 breakfast rolls, consisting of 1 roll, 1 sausage, 1 rasher of bacon and 1 egg. Cost £5.95!!¡"
• "The food is priced at the usual level, but the portions are incredibly small."
• "The pigs in blankets were so small you had a job to see them, gravy was basically dish water."
• "Went into the restaurant, never ever again. I ordered fish and chips. Small portion of chips, peas overcooked - Wrinkled and the smallest portion Ive ever seen."

Facility and Ambiance

Pros:

• "A nice clean and easy to navigate store."
• "Nice bright clean enticing shop."
• "Love it, love it, love it and wouldn't want to be without Johnsons Garden Centre! Lots of things to buy and then have a meal or cup of tea as well."
• "Lovely garden centre, lots of choice for plants and gifts."
• "Ample parking and nice clean buildings and carpark."
• "Very covid safe newly opened Dobbies garden centre."
• "The Garden Centre looks fresh."

Cons:

• "It was dark and dingy. We went outside as we had the dogs, went in....no staff or counter."
• "But please do something about the toilets they are disgusting."
• "Thought the loos could do with a bit of an improvement took my son in, it had a terrible smell."
• "What used to be a lovely restaurant and busy shopping experience has really gone downhill."
• "The garden centre itself was OK and Boston aquatics was good BUT OMG what have you done with the lovely cafe??"
• "Sadly one of the MANY dogs was sick on the floor and unfortunately I stepped in it in flat shoes."
• "We walked round after our food and were disappointed to see so many dry and dead flowers on display."

Value for Money

Pros:

• "Prices are not too expensive and the portions are good."
• "Love dobbies good range of plants garden equipment and ornaments lots of items inside."
• "There is a decent free internet here too if that could prove useful."
• "The cafe menu (food) has increased and contains a variety of options including a roast of the day - delicious."
• "I like Dobbies because the loyalty card makes everything cheaper."
• "With the dobbies card it gives good discounts."
• "You may say expensive, but I say value for money."

Cons:

• "Disappointed by the 'New' Johnson's Garden Centre called Dobbies. Very expensive...try Wilko, B & Q, anywhere else."
• "It's a nice garden centre but a little expensive."
• "Nice coffee. Decent choice of garden tools and gifts, but usually expensive."
• "Unfortunately, there doesn't seem to be a lot of stock to view, I think it could do with a bit of a rethink inside to give the customers a bit more choice."
• "Plants are pricey, no bargain buys like use to be."
• "Some good deals but mostly it's expensive."
• "The plants were in a poor condition and totally overpriced better off going to b&q or even bay tree garden centre."