Newbridge Nurseries Garden Centre Reviews Summary

Food Quality

Pros:

• "The food is delicious."
• "We had lunch which was excellent. The cakes were the best we have had out, in a long long time."
• "A fantastic afternoon tea went down a treat."
• "Fantastic food in the cafe at a reasonable price."
• "Amazing food, so fresh and great choice."
• "Food turned out to be very good."
• "Food was lovely, didn't have to wait long even though they was very busy."

Cons:

• "When it arrived it had the smallest, limpest salad 'garnish' and the whole plate looked like it had been sat there for ... days."
• "The ploughman’s were little more than a deconstructed ham and cheese sandwich!"
• "To wait 29 minutes for a pot of tea and two slices of cake to be served is a bit long."
• "When our food finally arrived it looked like the baked beans had been sat on the potato for a good ten minutes as there was no sauce to be seen - and there was no butter!!!!"
• "For £12.50 per lunch we were not impressed."
• "Café was over priced, I paid £9.25 for a hot beef sandwich and a pot of tea."
• "Slightly disappointed with restaurant as item(s) were forgotten and had to wait for them to be bought out on both out full (overpriced) breakfast."

Staff and Service

Pros:

• "Literally everyone we have met has been so pleasant and helpful."
• "Best of all, the staff here are so friendly and very helpful which makes shopping here very pleasant."
• "The staff member we spoke to was great and made no silly excuses and refunded our meals so no question of his service."
• "The staff are friendly and knowledgeable."
• "Staff are great always happy to help."
• "Very friendly and so helpful staff, all with excellent knowledge."
• "Staff very helpful and friendly."

Cons:

• "Clearly this is unorganised and under staffed."
• "Massive queues in the cafe and when you got to the front of the queue they announced there was at least a 15 - 20 minute wait for hot drinks."
• "Shame about staff! Miserable and had attitude! Unhelpful and clearly weren't enjoying their jobs!"
• "A very aggressive and nasty head chef in the Cafe."
• "One star award for the fact that whenever they get slightly busy the checkout area becomes chaotic not helped by a regular lack of staff, poor organisation, and the number of items found without barcodes!"
• "What let’s the Blue Diamond cafe down is the manager and some staff."
• "However the service now is at an unbelievable level. Like other reviewers we have waited between 40 and 50 minutes for 2 teas and cakes in a restaurant that really isn't busy for the number of staff that seem to be on duty."

Facilities and Layout

Pros:

• "Open early, nice helpful staff."
• "A well stocked garden centre & they do an excellent Christmas seasonal area in December."
• "The plants and displays were beautiful, healthy, and very reasonably priced."
• "Great selection of indoor plants, possibly best I've seen."
• "The store itself is also fantastic with incredible choice and very friendly staff."
• "Every spare space had something to buy or just look at. The displays were fantastic, beautifully crafted, really well done."
• "The actual garden centre part is still largely the same, the plants are beautifully well looked after and there's still everything you could possibly need for your garden."

Cons:

• "Very busy so sometimes parking is difficult."
• "The distance from the entrance to the restaurant is very long and for someone with poor mobility is very off putting."
• "A poorly thought through, new, one way design to this business forces you to walk through as much of the commercial 'sundry' produce as possible before you even get to the plants."
• "Used to love visiting this garden centre but now you have to walk through their new retail sections in order to get to the plants."
• "The post supporting the roof stops wheelchair accessibility, and will also restricted prams etc."
• "Lovely good value nursery, but massively let down with the worst designed and least accessible disabled toilets I have ever seen!"
• "Very frustrating being made to walk the length and breadth of garden centre just to reach the actual garden centre though."