The Kings Head Reviews Summary

Food Quality

Pros:

• "The food was incredible for the price we payed, came out fast, tasted fresh and plenty of it!"
• "The food was cooked to perfection and was of a high standard."
• "The food was delicious, hot and tasty, really good value for money."
• "Amazing food really friendly welcoming staff."
• "The food is lovely and always hot."
• "All the food was delicious."
• "The food both Me and my partner ordered was cooked to perfection and we thoroughly enjoyed it."

Cons:

• "Food was very poor i had a salad at thats all i fancied off the menu."
• "Food is horrendous, we waited 40 minutes for our food when it arrived most of it was cold."
• "Chicken wings that was so dry nothing on them."
• "Terrible Service, Poor Quality Food and Very Badly Cooked."
• "The food is obviously pre-cooked and then warmed up again."
• "Food, chips were cold and the meat over cooked very poor."
• "The food was not good we spent 55 pound the steak fist 3 mouth fulls I had to spit out the hunters chicken was try my partner left it."

Service

Pros:

• "Staff are friendly and welcoming, lovely atmosphere in the pub."
• "The staff were lovely and very friendly."
• "The staff are efficient, friendly, helpful and above all customer orientated."
• "Very friendly staff. Excellent table service."
• "Food excellent, lovely atmosphere and staff very attentive and helpful."
• "The staff were brilliant. Everyone went away feeling very happy."
• "The service particularly from one of the waitress, Rachel was excellent."

Cons:

• "I asked for a steak knife 4 times and it never arrived."
• "Waited for well over an hour. Food cold."
• "Friday night, England game on and only two bar staff, one of whom was more interested in talking to colleagues than serving."
• "Went in for a few drinks after work and was surprised only to see 1 member of staff working!"
• "Only down side was the manager. He was quite abrupt with his tone and told one of his staff off in front customers."
• "Short staffed. Very long wait for food."
• "This one particular staff member was going round every table telling them to hurry up."

Management

Pros:

• "Management seemed to think it was ok to give 1st prize in quiz to one of his local pub teams even though he knew they were cheating with Google!! NO NOT RIGHT."
• "After having to make THREE telephone calls to the company head office, eventually received a gift card as credit in resolution."
• "We were greeted at the door by a member of staff who showed us how to register the vehicle as parked as a customer."

Cons:

• "The manager was asked for and came out with a staff member and stands over us, hands on hips in a VERY aggressive manner."
• "Shame on the Kings Head management for a greedy show of heartlessness and selfishness."
• "Management lie! Not been cancelled as stated above."
• "As no further contact received about promised recompense, further online complaint made via Sizzler website a week ago about this."
• "Went on the 17th March to have a lovely meal and then as a thank you for your custom, two weeks later we get a wonderful threatening £85 parking charge notice."

Atmosphere

Pros:

• "Really friendly staff, who are clearly very mindful of the Covid 'rules' well organised and reassuring."
• "Fantastic Pub to meet up in. Well recommend for food and staff excellent."
• "Great place for mid week treat at affordable prices."
• "It's a lovely family atmosphere."
• "Such a friendly, cosy, kid friendly environment."
• "A really pleasant environment in which to sit and enjoy a meal with family and friends."
• "Love this place. You can't fault the staff, even if it's busy they're still smiling."

Cons:

• "Rough and ready pub, been in several times but not a regular, and never seems to improve."
• "There were small children running around everywhere causing problems."
• "A group of men at the bar were extremely loud and foul mouthed."
• "Experience spoiled by how cold it is in there. My food was cold before I was half way through."
• "I just can't stand this place. It's very obviously popular...I just find it overly cramped, too many tables."
• "The pub had lost its usual happy environment it had on previous occasions when i visited."
• "Been to The Kings Head many times with family and always been satisfied with the service and the food, however since they had a recent redesign of the establishment and the menu, the quality of the food seems to have decreased significantly."

Facilities

Pros:

• "Outside was impeccable, clean tidy and very well laid out with covid related rules in place."
• "The pub looks lovely and clean."
• "There is plenty of parking and disabled toilets including baby changing facilities."

Cons:

• "DO NOT PARK HERE!!! Carpark situation is a massive issue, sold carpark to private company (europark), charge £50 pounds fine even when you follow rules."
• "Disabled parking was also unavailable as 1 car in a bay with no blue badge and the 2nd bay taken up by a small mobility scooter!"
• "One star for the diabolical parking 'scam' we was not informed of the parking protocol on ordering drinks."
• "Fag butts, bottle cap tops, glass and debris all over the lawn."
• "Called in, but didn't find a space for my wheelchair to fit in easily so did not stay on this occasion."