Pets at Home Hendon Reviews Summary

Staff and Service

Pros:

• "Knowledgeable staff, able to direct me as I was looking for an aquarium for my children."
• "The team is very professional with the clients."
• "Staff are great and the store has a vast variety."
• "All staff members were super friendly & made myself & my twins feel comfortable shopping."
• "Nice and big store. Has friendly staff who acknowledge you as you walk in."
• "The service at the counters is quick and efficient."
• "Very helpful and friendly staff."

Cons:

• "Took my dog to the Groom Room. His experience left him traumatised."
• "The staff were amateurs and shaky and need the help of another staff member to carry the dog."
• "Staff seems unbothered to help."
• "The cashier was so rude I almost left my basket of shopping and walked out."
• "The manager and another staff member reacted in an extremely hostile and disrespectful manner."
• "Called in to ask if they sold African pygmy hedgehogs and the lady was extremely rude and uneducated."
• "I came here to get my dogs injections the lady in the phone was really rude."

Store and Product Availability

Pros:

• "Very good selection and most of the staff are very helpful."
• "Nowhere better to shop for our dog, a very large selection of everything you need."
• "On the plus, there's more than enough varieties of foods and treats for all animals."
• "The store is very well organised, most of the time they have all we need."
• "Prices are also good a good selection of dog treats, clothing, toys food and accessories."
• "Has everything I need for my kitten, especially the food as a lot of stores tend to only stock food for 1year+."
• "It's got a range of pets and a very large selection of pet products from enclosures to food to play and groom and health products."

Cons:

• "A few items that I was looking for were out of stock."
• "Went to buy some fish for our aquarium but we couldn't because they store their products stocks around the fish tanks, essentially making it inaccessible for half a week."
• "I hate OT when a shop advertises stuff they don't stock."
• "This is the most stupid Pets at Home in London. I never ever can find food for my lizard. I never ever will go back there. It’s just a waste of my time."
• "I went to buy some birdfeeders but the stock was not available."
• "Everything is out of stock and it's a lottery with the staff as to who can help."
• "Pets at home at Hendon didn't have many animals for kids to see, its fish section was small too."

Grooming and Veterinary Services

Pros:

• "Absolutely brilliant pet store. Lots of small animals to take home and care for."
• "Took Riley for his groom and always looks great after great value for money and staff very friendly and professional."
• "Good store has groomer and in house vet a special mention to the EXCELLENT SERVICE FROM the pet groomers also happy to help I couldn't make it with my pet to his appointment and they done all they could and managed to slot him in thanks Lia."

Cons:

• "The groomers did a sloppy job with his haircut, leaving uneven patches with no blending or shading."
• "AVOID THE GROOM ROOM!!! Complete time wasters, unprofessional and pathetic!!!"
• "Terrible veterinary service. Charged £35 for a 30 second misdiagnosis, very dismissive manner...The vet misdiagnosed my pets injury as a sprain."
• "Absolutely useless vets. My dog was twice misdiagnosed with conjunctivitis when she actually had secondary glaucoma and a bunch of other complications."